Clare Hawkins

Experience

• 

  Leyton Conservative Club

  Oct 2006 - Oct 2008

  Bar Staff

  • Communicating and serving customers• Money handling / paying for deliveries• Stock control• Maintaining bar standards• Cashing up, and leaving a float for the next shift• Responsible for opening and locking up

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  Leyton House Club

  Jan 2007 - Sept 2007

  Bar Staff

  • Serving customers• Maintaining bar standards at all times • Working functions and parties• Money handling• Changing barrels• Assisting management with stock orders

• 

  TSG TLC Gas Services

  Sept 2007 - Feb 2008

  Administration Clerk

  • Taking a high demand of telephone calls and booking appointments• Ordering boiler parts and responsible for managing engineers work load• Dealing with unpleasant tenants in a calm, polite and respectful manor• Managing a contract of 10,000 tenant

• 

  CBHA Housing Association

  Aug 2012 - Aug 2013

  Revenue Officer

  • Monitoring of rent accounts, taking relevant action ensuring that policies and procedures are followed• Acountable for monitoring tenants accounts effected by bedroom tax• Presenting cases in court and preparing all relevant court documentation• Completing electronic and paper based applications to court for possession, eviction reports, applications bailiff warrants, and relisting cases back to court• Updating various databases, inputting notes on the system and to manage and update schedules • Regular contact with residents ensuring they get the support needed to stay up to date with rent payments Show less

• 

  Islington Council

  Sept 2013 - Jul 2015

  Customer Service

  • Liaising with colleagues, contractors and external companies• Taking a large amount of telephone calls answering queries• Liaise with contractors, issuing permits so that works can be carried out on the estates• Managing a waiting list for parking bays and garages offering them out for let• Providing stats for managers using excel• Communicating with the front line customer service team informing them of duties needed to be carried out when residents come in to sign up for parking• Attending sites to ensure that garages are clear and ready to let, passing on any repairs needing to be completed to our quality assurance officers• Updating spread sheets and scanning all documents to information at work• Contacting Wings Security to ticket any vehicles that are parking without a valid permit• Termination of parking bays and garages when no longer wanted by residents• Relocating residents to different areas for parking when moving property• Ensuring all scanned documentation is disposed of in the confidential waste bin• Responding to all emails on a daily basis Show less

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  Beauty Glow with Clare

  Dec 2020 - now

  Body Shop at Home Consultant