Akshay Karthik (AK)

Experience

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  University of Madras

  Oct 2012 - Oct 2012

  Research Intern

  I was shortlisted to attend "Inspire Research Internship "conducted by University of Madras in association with Department of Science and Technology,India.The Internship program is fully funded by DST,IndiaThis program was to inspire young people in India to pursue a career in BasicScience after schooling.The program comprised of 120 students from various schools in TamilNadu.

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  SPI Cinemas Private Limited

  Jun 2016 - Jul 2016

  Market Research Intern

  I worked on a project titled "Market Expansion for Externship". My work is to identify startups that require interns and to help them recruit candidates based on the startups’ requirements. During my internship I had the opportunity to recruit interns for SPI Cinemas at Great Lakes Institute of Management and at Saveetha Business School.

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  Real Image Media Technologies Pvt Ltd

  Dec 2016 - Feb 2017

  Market Research Intern

  I worked on a marketing research project for Justickets, a subsidiary company of Qube Cinema Technologies. I did primary research and conducted surveys to understand brand awareness of Justickets among potential customers. I created online surveys using Qualtrics and Typeform and formulated results using Excel and IBM SPSS. I also worked on Tableau analytics software to create sales reports for Justickets.

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  SPI Incubator

  May 2017 - Jun 2017

  Product Analyst Intern

  SPI Incubator is the incubation arm of the SPI Group which focus on disruptive technologies, the principle of exponential organizations.During my internship, I worked on two projects based on Vertical farming and terrace farming.

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  Freshworks Inc. (formerly Freshdesk)

  Jan 2018 - Feb 2018

  Solutions Engineering Intern

  During my Internship I worked on an assignment to catgorize RFP responses for Freshdesk and FreshService under multiple categories . Had Freshdesk product training sessions, learnt about Freshdesk Channels , Automations , portal customizations etc. Had sessions on writing customer replies for technical queries and got a chance to give a product demo on Freshdesk.

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  Freshworks

  Jun 2018 - Aug 2023

  Freshworks is a unicorn SaaS company backed up by CapitalG, Sequoia, Tiger investments, and Accel. It’s the first Indian SaaS company to get listed on the US stock exchange (NASDAQ: FRSH) in 2021.Led the development and deployed a complex feature to track and audit the field changes of a record from different sources. Smooth launch of the feature retained $1.12 Million ARR and it is one of key features used by GTM teams for upselling which led to new business acquisition worth $550K ARR.Owned and released impactful UI & UX enhancements to improve the product experience for the data import feature in Freshsales CRM. As a result, reduced the incoming support tickets by 36%.Identified and resolved an infra-level issue causing a delay in the export of data from Freshsales by working closely with Engineering & DevOps teams resulting in saving 3K Customer Support hours spent per week.Analyzed tickets, customer chats and devised a plan to increase the adoption of the “Web forms” feature.Revamped the UI, to make it more intuitive and launched key enhancements resulting in 8% feature adoption increase and helped the GTM teams to acquire new business worth $175K ARR.Contributed to the development and execution of the Account based selling product strategy to bring in more revenue from B2B customers. Researched on ABS strategies, carried out competitor analysis, customer interviews and launched features which will be adopted by 70% of paying customers.Led a project in analyzing the main reasons for churn, coordinated with other teams to address the issues. As a result, saved $100K ARR churn & got special recognition from the Director of Product Management.Won an award titled "True friend of a customer" for improving the product experience of data import feature. Show less Successfully performed tailor-made product demos based on the technical and business requirements for the customers from the US, Canada, Australia, New Zealand, and APAC.Acquired and onboarded 750+ new customers smoothly by doing data migration, system setup, Integrations, user, and admin training.Worked with the client’s technical team in the process of Technical scoping for complex requirements and worked in tandem with Product Managers and Product Developers.Expertise in Marketing/Sales process across different industries and was able to build good relationships with CEO’s, VP of Sales, Head of Marketing, Sales Heads, Founders from various organizations.Provided unparalleled customer experience and received customer testimonials.Been a successful ambassador for Freshsales by writing product specific blogs and also helped in setting up demo portals for pre-recorded demos based on each Industry in collaboration with Freshsales Marketing team. Show less

  • Product Manager

    Mar 2020 - Aug 2023

  • Product Owner/ Senior Presales Consultant

    Jun 2018 - Feb 2020
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  CirrusLabs

  Dec 2023 - now

  Product Manager

  Leading the Automation efforts in scanning and automatically extracting data for Grievances/Appeals/Provider Disputes documents for Elevance Health client (Formerly called Anthem).Driving the Product Launch strategy for Lockthreat.ai (Product of CirrusLabs), a cutting-edge SaaS-based GRC tool infused with AI capabilities, designed to fortify organizational resilience and security through seamless risk management functionalities.