Ravikumar Lathiya

Experience

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  Om Industries

  May 2013 - Jun 2015

  Logistics Operations

  • Managing Inbound /outbound logistics activity• Order processing with various retail outlets• Direct Sales call across Gujarat cities to promote company existence and new products• Resolving customer complain within timeline• Following for payment clearance as per credit policy of company• Vendor management to meet deadline of materials distributes towards clients• Managing office administration• Branding and business development• Managing materials inventory and maintain minimum stock level at warehouse facility to meet urgent requirements of client. Show less

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  Golden Horn Containers Service - India

  Jul 2015 - Jul 2017

  Assistant Operations Manager

  • Performing Day to Day each logistics activity at yard ( Inbound - Outbound ) FIFO base• Liaison with Liners/surveyors/freight forwards/trucker etc for smooth operational activity at yard• Addressing and resolving customer queries on time to time• Taking care of payment cycle and cost recovery as per company policy• Maintaining system update on time• Responsible to upgrade of service with measurement of vendor scorecard, which direct link to behavioral/dwell time/smooth process etc• Managing Inventories of materials• Responsible for maintenance and repairing of containers within deadline. Show less

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  Inchcape Shipping Services

  Feb 2018 - Jun 2020

  Senior Executive Operations

  • Understand and comply with requirements as per Standard Operating Procedures ( SOP ) for service delivery of the hub• Perform daily operational requirements ensuring services delivery in time line with SOP and objectives / departmental strategy• Co-ordinate with local agents for agency performance and where required ensure service delivery standard• Monitoring and compliance of KPIs and cost savings and recording the data • Taking action within area of accountability to ensure the HSSE of both the job holder and other person who may be affected by acts carried out or failed carried out by the job holder while at work.• Accountable for reporting all accidents , incidents and near misses whether the person are injured or not• Responsible for releasing Import ( Delivery Order ) / Export ( Bills Of Lading ) documents after verification.• Assist the sales team with help of providing the necessary information to promote import as well export• Customer service for smooth operation • Work over SAP for accounts settlements• Reports to the liner manager on daily weekly and monthly bases• Monitor group email for message management for service delivery• Extra mile work to meet customer's requirement and satisfaction• Adhere to all process, procedures , working instruction and policies Accountable for reporting all accidents , incidents and near misses whether the person are injured or not• Achievement :- An awarded for significant contribution in year 2018 Show less

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  Hapag-Lloyd AG

  May 2021 - now

  • Monitor vessel operator schedules in FIS and actualize through creation of Dp voyages in FIS, if required and / or delete unutilized dp voyages. • Liaise with feeder operators for slot and schedule. • Respond internal /external inquiries and inform POL for shipment cancelations /delays. • To liaise with all Customers and to ensure everything is in place • Handle complete end to end query for customers • Passing information proactively to customers • Create standard and special shipments incl. rate retrieval • Receive, evaluate and administer update requests from Customers • Attend to customer’s requirements from booking request until departure of vessel • Co-ordinate with Sales and Sales support for pending/missing RA. • Communicate with Customers in case of exception handling of Shipments • Advise transshipment status to customer, if requested • Update customers on schedule/cut-off changes • Liaise with ED for container placement and container linkages • Liaise with Operations and Sales • Perform Super user task and functional training requirements are fulfilled. • Develop new business processes for smoother workflows. • Maintain up-to-date knowledge of the services that Hapag-Lloyd offers. • Convey information effectively and convincingly. • Conduct regular meeting with customer and ensure quick follow through Show less

  • Sr. Export Customer Service

    Mar 2024 - now

  • Export Customer Service

    May 2021 - Mar 2024