Warren Knights

Experience

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  United States Marine Corps

  Jan 1989 - Jan 1991

  Cryptologic Spanish Linguist

  Took advanced language training which focused on language proficiency in listening, reading, and speaking. Certified as a native speaker.Monitored, transcribed, and translated intercepted target communications.Performed analysis and exploitation of designated foreign communications and installed, operated, and performed preventive maintenance of intercept equipment.

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  City of Philadelphia

  Jan 1993 - Jan 1997

  Bilingual Police Communications Dispatcher

  Answered incoming calls from the general public, both Spanish-speaking and English-speaking persons.Identified the nature and determined the seriousness of calls as to properly assist the callers. All information was entered into the computer.Types codes into terminal keyboard to display incoming call information; selects from available vehicles displayed on terminal screen which to dispatch; relays over a variety of radio bands data to selected vehicles; selects disposition codes to clear jobs. Received requests for information from police district units and other agencies such as the status of stolen vehicles and missing persons; utilized computer terminals and systems commands to access police information network to retrieve data in response to information requests. Show less

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  First Vehicle Services

  Jan 2003 - Dec 2013

  Develop and implement on-going technical and safety training for employees. (Completed more than 1,500 days without a lost-time incident)Revised and/or created all technical maintenance guides to facilitate maximum vehicle/equipment availability Maintain accountability and efficiency of parts inventory with more than 85% immediate fill rate for a fleet mix of more than 100 different manufacturers and more than 100 different classesCreated a web-based content management system (CMS) to better communicate and provide information for end-users and supervisors at the click of a buttonCoordinate warranty repairs both in-house and with outside vendorsImplemented oil sampling process to ensure optimum efficiency of PM cyclesImplemented quality control procedures to minimize repeat repairs Created up-fitting guide for specialty equipment installations Show less Responsible for establishing and cultivating all B2B and B2C relationships throughout South Florida and the CaribbeanPerformed internal audits all operational and safety activities for contract locations on an on-going basisAnalyzed all activities, costs, operations, and forecast data to determine the region’s progress toward stated goals and objectives.Responsible for developing and implementing a regional sales strategy for company product offerings, including pricing and customer service policies, with the goal of meeting the sales plan and revenue growth/retention objectives.objectives resulting from current status and condition.Managed all start-ups to ensure deliverables are in place and attainable prior to contract start date Show less Responsible for initiating, maintaining, and developing a successful contract relationship.Oversaw and directed all contractual services including maintenance, administrative, and parts departments for a fleet consisting of police, fire & rescue, public works, utility, solid waste, landfill, and other various vehicles and equipment.Managed computerized information systemEnsured compliance of local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC)Effectively maintained direct assets (vehicles, facilities, inventories, tools, and equipment)Analyzed, prepared, and proposed operating budgets as well as operating forecastsEstablished training goals and requirements and provided leadership and guidance for all employees Show less

  • General Manager

    Jun 2008 - Dec 2013

  • Region Vice President

    Apr 2006 - Jun 2008

  • Division General Manager

    Nov 2004 - Apr 2006

  • General Manager

    Feb 1997 - Jan 2006

  • Project Manager

    Jan 2003 - Nov 2004
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  Primaisla

  Jan 2006 - Jan 2008

  Vice President & Regional Manager
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  Farmers Insurance Group of Companies

  Mar 2014 - Jan 2018

  Insurance Agent/Agency Owner

  I am an insurance advisor. My staff and I are fully licensed and will provide a superior level of customer service. I pay off mortgages, college tuition and provide additional money for retirement. I may not be able to save you money but I will ensure you that we can increase the value you receive for your insurance dollars and provide you with a better understanding of how insurance is designed to protect the things you care about. My clients' continued financial security and that of their families is our top priority. Contact my agency at 810-479-0488 or stop by for a friendly review.http://www.farmersagent.com/wknightshttp://www.facebook.com/bluewaterfarmers Show less

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  The Lambton Motors

  Nov 2016 - Feb 2022

  Customer Service Manager

  Experienced automotive and equipment manager from front line supervisor to middle management. I have hands on technical, logistical, inventory, and shop management skills in major and remote regions in Canada, throughout the United States, and the Caribbean. I pride myself on providing superior customer service, integrity in decision making, and effective and efficient mission-oriented support.

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  Finch Auto Group

  Mar 2022 - Jun 2022

  Customer Service Manager
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  Glassford Auto Group

  Jul 2022 - Jan 2025

  Fixed Operations Manager

   Responsible for the Service and Parts Departments' management, human resources, training, and administration. Successfully led the team to achieve Hyundai Signature Certification for the third year in a row, planting the seeds to reach Hyundai's pinnacle Signature Platinum status for 2025. Improved Hyundai warranty processes every year by improving service delivery to customers, adjusting local processes to align with manufacturer requirement changes and continuously monitoring claim efficacy. Improved Consumer Service Index key performance indicators every year to include Net Promoter Score and Fixed Right The First Time Improved technician productivity consistently throughout tenure turning paid technician hours into more profit for the organization. Show less