Kyle Woodhouse

Experience

• 

  CompUSA

  Nov 2000 - Jul 2006

  Senior Tech

  Senior Technician for service department. Customer focused service with laptop, desktop and printer repair. Support for sales and customers in person and on the phone. Onsite network installation, troubleshooting and repair. Primary focus on Laptop repair and training of staff.

• 

  Curvature

  Jul 2006 - now

  Currently working for the Services division of Curvature to support our customers Networks and the Networking equipment Curvature sells. Also helping to grow our increasingly popular service support product NetSure. Primarily providing support for our client base of over 10,000 customers. Worked in operations to test and troubleshoot with Cisco, Force10, Foundry, Juniper and Brocade equipment. Helped prepare for and obtain our TL9000 certification. Training and documentation of testing procedures for new and existing employees.

  • Services Engineer

    Jan 2008 - now

  • Senior Technical Engineer

    Jul 2006 - Jan 2008