Joe McClellan

Experience

• 

  US Army

  Sept 1993 - Sept 1996

  11C Infantry Mortars

  Jan 1994 - June 1995 2/1 Cav 2nd AD Ft. Hood TexasJuly 1995 - Sept 1996 1/506 Inf 2nd ID Camp Greaves South KoreaHeld the position of Gunner/Squad Leader of an 81mm mortar system. Lead a section of five soldiers on day to day activities and training.

• 

  Wal-Mart

  Oct 1996 - Jul 1998

  Photo Lab Technician

  Worked with film developing and printing machines. Duties also included customer service, merchandising, and inventory preparation.

• 

  Adelphia Communications/TeKSystems

  Mar 1999 - Sept 1999

  Technical Support Engineer

  Provided technical support for Internet customers utilizing the Adelphia Powerlink network. Duties also included preparing reports and assisting fellow technicians.

• 

  Adelphia Communications

  Sept 1999 - Jun 2005

  Participated in the ongoing activities of the Adelphia Network Operations Center as a technician to support the Adelphia Powerlink Network. Duties included troubleshooting, configuring, and administering routers and switches. Supported existing network infrastructure including a variety of communications equipment related to operations. Proactively monitored and provided surveillance of the network via the Network Management System. Provided assistance and training for Adelphia Powerlink technical support engineers. Performed advanced troubleshooting and handled escalated customer calls. Worked closely with the Network Operations Center to help resolve network issues. Duties also included performing the tasks of Night Shift Supervisor.

  • Network Operation Center Technician

    May 2000 - Jun 2005

  • Senior Technical Support Engineer

    Sept 1999 - May 2000
• 

  Time Warner Cable

  Jun 2005 - Jan 2012

  NOC Supervisor

  Supervised NOC technicians’ daily activities, acted as a second level of escalation, and provided advanced technical support. Performed quarterly reviews based on individual techs’ job performance. Assisted NOC Manager with reports and any other duties in a timely manner. Performed on-call duties and audits of documented tickets.

• 

  Zito Media

  Dec 2012 - now

  Manage a team of fiber splicers and support personnel which install, maintain and troubleshoot commercial fiber optic business customers. Supported fiber optic team with installs and troubleshooting outages.Kept DNG and KMZ files updated along with Splice documentation.Provided equipment and splicing instructions to the field techs for their daily installs. Configure and troubleshoot Vyatta, Juniper, and Cisco network gear for residential and commercial customers. Work with circuit providers and local system personnel to get customer issues resolved in a timely manor.Duties also include adding and removing devices from our monitoring and ticketing systems, plus updating and creating NOC documentation.

  • Field Operations Manager

    Aug 2020 - now

  • Field Operations Specialist

    Jan 2016 - Aug 2020

  • Network Operations Center Technician

    Dec 2012 - Jan 2016