Pride Lesaigor

Experience

• 

  Mawingu

  Sept 2022 - now

  • Provide technical support for computer systems, software, and hardware issues.• Work with cross-functional teams to gather requirements, create specifications, and implement solutions for increased productivity and efficiency.• Contribute to system development by designing, developing, and maintaining custom applications and tools to meet organizational needs.• Identify and resolve recurring technical issues through root cause analysis, resulting in long-term system stability improvements.• Develop and maintain documentation, such as user manuals, troubleshooting guides, and knowledge base articles, to improve self-service support and efficiency.• Manage Linux servers by installing, configuring, and maintaining operating systems and software applications.• Create and update documentation for self-service support, including user manuals, troubleshooting guides, and knowledge base articles.•Develop and prototype tailored solutions using the company's products or services to address customer needs.•Maintain a deep understanding of the company's products, technologies, and industry trends, serving as a subject matter expert for both internal teams and external customers. Show less • Conduct user training sessions to familiarize employees with IT systems, software applications, and best practices for cybersecurity.• Assist in the procurement process for IT hardware and software, including vendor evaluation, price negotiation, and procurement coordination.• Stay abreast of emerging cybersecurity threats and industry best practices, proactively implementing security controls to mitigate risks and strengthen the overall security posture.• Provid comprehensive technical support to users, addressing inquiries and troubleshooting issues related to computer systems, software, and hardware.• Manage user accounts, permissions, and access controls to safeguard sensitive data and ensure compliance with security policies.• Implement backup and disaster recovery strategies to protect critical data and minimize data loss in the event of system failures. Show less

  • IT Support Specialist

    Dec 2022 - now

  • Attachee

    Sept 2022 - now