Islam Elhalapy

Experience

• 

  Vodafone

  Aug 2015 - Jul 2016

  German Advisor

  Handling and solving the problems of the German customers and make our customers satisfied.

• 

  Deutsche Zone

  Jul 2016 - Dec 2020

  German Instructor

  Teaching people:-The German language from the scratch - Making sessions for the German speakers (how to lead the interview)

• 

  Modern Infinity School

  Jan 2017 - May 2017

  German Teacher

  Teaching German for Prep. and Sec. ( i worked only for 1 semester beside my Courses as an instructor)

• 

  Concentrix

  May 2017 - Sept 2024

  Managing the 1premier EMEA LOB across 3 Sites(Egypt, Spain and Burglary) managing the performance to a WOW performance and achieving the account goals and meeting the Client expectations. empowering the managers with the tools to reflect on them performance. Managing/driving group of TMs to achieve the the account performance and managing Client communications to get the financials related to the account in order to sustain the performance . managing team members and delivering the coaching sessions and driving the team performance to achieve the account metrics Senior Trainer for Microsoft O365 account.Delivering the training in the German and English languages and as well the CCT training which is ( Culture and Communication Training and also some of the technical recap sessions).

  • EMEA Operations Manager

    Apr 2024 - Sept 2024

  • Operations Manager

    May 2023 - Sept 2024

  • Operations Senior Team Leader

    Nov 2021 - Apr 2023

  • Operations Team Leader

    Aug 2020 - Oct 2021

  • Senior technical and CCT Trainer (German and technical)

    Apr 2019 - Jul 2020

  • Technical and Culture Trainer (Bilingual German and English)

    Nov 2017 - Mar 2019

  • Bilingual Customer Service Representative (German&English)

    May 2017 - Oct 2017
• 

  Freelance

  Dec 2020 - now

  Work-life Certified Life Coach
• 

  TeleCareKSA

  Sept 2024 - now

  Business Development and Training Manager

  As a Business Development and Training Manager, I lead initiatives to drive company growth through strategic business development and tailored training programs. I focus on identifying new market opportunities, fostering relationships with key stakeholders, and creating actionable growth strategies. My role also involves developing and delivering effective training solutions that enhance employee skills, promote productivity, and align with company goals. With a strong emphasis on continuous learning and operational excellence, I strive to build high-performing teams and drive long-term business success. Show less