Islam Elhalapy

Islam Elhalapy

German Advisor

Followers of Islam Elhalapy667 followers
location of Islam ElhalapyEgypt

Connect with Islam Elhalapy to Send Message

Connect

Connect with Islam Elhalapy to Send Message

Connect
  • Timeline

  • About me

    Business Development Manager I EMEA Operations Manager I Training Manager I CX Experience Expert l ICF Certified Life Coach

  • Education

    • Faculty of education (German department), Ain Shams University

      2012 - 2015
      Very good German language

      I have studied the German language at the faculty of Education to help and teach the Peoples, who are interested in this language and to travel one day to Germany.....

  • Experience

    • Vodafone

      Aug 2015 - Jul 2016
      German Advisor

      Handling and solving the problems of the German customers and make our customers satisfied.

    • Deutsche Zone

      Jul 2016 - Dec 2020
      German Instructor

      Teaching people:-The German language from the scratch - Making sessions for the German speakers (how to lead the interview)

    • Modern Infinity School

      Jan 2017 - May 2017
      German Teacher

      Teaching German for Prep. and Sec. ( i worked only for 1 semester beside my Courses as an instructor)

    • Concentrix

      May 2017 - Sept 2024

      Managing the 1premier EMEA LOB across 3 Sites(Egypt, Spain and Burglary) managing the performance to a WOW performance and achieving the account goals and meeting the Client expectations. empowering the managers with the tools to reflect on them performance. Managing/driving group of TMs to achieve the the account performance and managing Client communications to get the financials related to the account in order to sustain the performance . managing team members and delivering the coaching sessions and driving the team performance to achieve the account metrics Senior Trainer for Microsoft O365 account.Delivering the training in the German and English languages and as well the CCT training which is ( Culture and Communication Training and also some of the technical recap sessions).

      • EMEA Operations Manager

        Apr 2024 - Sept 2024
      • Operations Manager

        May 2023 - Sept 2024
      • Operations Senior Team Leader

        Nov 2021 - Apr 2023
      • Operations Team Leader

        Aug 2020 - Oct 2021
      • Senior technical and CCT Trainer (German and technical)

        Apr 2019 - Jul 2020
      • Technical and Culture Trainer (Bilingual German and English)

        Nov 2017 - Mar 2019
      • Bilingual Customer Service Representative (German&English)

        May 2017 - Oct 2017
    • Freelance

      Dec 2020 - now
      Work-life Certified Life Coach
    • TeleCareKSA

      Sept 2024 - now
      Business Development and Training Manager

      As a Business Development and Training Manager, I lead initiatives to drive company growth through strategic business development and tailored training programs. I focus on identifying new market opportunities, fostering relationships with key stakeholders, and creating actionable growth strategies. My role also involves developing and delivering effective training solutions that enhance employee skills, promote productivity, and align with company goals. With a strong emphasis on continuous learning and operational excellence, I strive to build high-performing teams and drive long-term business success. Show less

  • Licenses & Certifications

    • Work-Life Certified Professional (WLCP)

      Volta Coach Training (ACSTH)
      Dec 2020
    • Microsoft Certified Trainer (MCT)

      Microsoft
      Sept 2019