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Crystal Farber

Crystal Farber

Customer Service Team Lead

Followers of Crystal Farber99 followers
location of Crystal FarberDublin, Ohio, United States

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  • Timeline

  • About me

    Customer Loyalty Specialist

  • Education

    • Franklin University

      2020 - 2022
      Bachelor of Science - BS PSYCHOLOGY 4.0

      Activities and Societies: Summa Cum Laude

    • Columbus State Community College

      2018 - 2020
      Associate of Science - AS Business Management

  • Experience

    • APAC Customer Service

      Jun 2008 - Oct 2010
      Customer Service Team Lead

      •. Provided health insurance coverage and benefits information to members• Handled escalation phone calls• Updated claim status and maintained records • Adjusted insurance claims accordingly

    • Schneider

      Mar 2011 - Jul 2015

      Implemented company program, Oracle - • Entered data• Troubleshot• Responded to service requests • Trained associates in the use of the new program • Fostered collaboration through communication with shipping plants, customer service and leadership teams, carriers, and internal leadership. • Planned and managed freight from shipment stage through lifecycle of delivery• Trained and mentored new associates on freight planning and customer specifics.• Monitor and address carrier safety and service

      • Help Desk Specialist

        Jan 2014 - Jul 2015

      • Logistics Technician

        Mar 2011 - Jan 2014

    • Kashmiry & Associates Inc., American Family Insurance

      Aug 2024 - now
      Customer Loyalty Specialist

  • Licenses & Certifications

    • Property and Casualty Insurance License

      Ohio Department of Insurance
      Nov 2024