Andrea Ruiz

Experience

• 

  Sitel

  Jan 2016 - Aug 2016

  Sales and Customer Service

  • Selling TV services upgrades during after sales• Solving technical TV problems by phone• Contacting international customers, providing customer service

• 

  Grupo Lamosa SAB de C.V.

  May 2018 - Dec 2018

  Quality and Data Management Intern

  • Leading a team of 4 members, monitoring deadlines, and assigning tasks• Creating, controlling, and improving project workflows• Negotiating with international suppliers for project collaboration• Optimizing data quality by implementing ISO 8000 standard

• 

  Yamaichi Electronics Deutschland GmbH

  Jul 2019 - Jul 2020

  Intern Product Management CS

  • Leading, planning and controlling all change management projects for theConnector Solutions Department (CS)• Optimizing processes for data and product management by reducing thenumber of steps needed to complete a task and saving time• Executing data analysis to find the root cause of the data quality failures• Creating an online library for product management using the ERP system• Doing competitor research and analysis for Y-Circ products

• 

  Empire National Inc

  Jul 2020 - Nov 2021

  Brokerage Manager

  • Team lead of the brokerage department• Selling loads, negotiating price, and making deals with suppliers• Communicating, coordinating, follow up and report status of load• Administrating data master and accounting (Q2C and R2R) through ITSdispatch, making information accessible and easy to handle

• 

  Digatus

  Apr 2022 - now

  • IT Consultant / Project Manager

    Jan 2024 - now

  • Junior IT Consultant / Project Manager

    Apr 2022 - Jan 2024