Wendy Jackson, MSN, RN, NEA-BC

Experience

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  North Coast Health Care Centers

  Jan 1997 - Jan 1998

  Registered Nurse
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  Driscoll Children's Hospital

  Jan 1998 - Jan 1999

  Neonatal Intensive Care Nurse
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  Shands Hospital at the University of Florida

  Jan 1999 - Jan 2006

  Neonatal Intensive Care Nurse

  Charge Nurse roles and responsibilities, included ECMO (Extracorporeal Membrane Oxygenation) Specialist, and Neonatal Resuscitation Program Instructor (NRP Instructor). 2001 Professional Award for Excellence - chosen by peers for excellence in nursing performance, ability and dedication.

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  St. Charles Health System

  Aug 2006 - Mar 2007

  Assistant Unit Manager (AUM) NICU/Pediatrics

  Provided clinical leadership, coordination, and supervision to NICU and Pediatric units while providing quality patient and family care. Managed daily staffing assignments, shift productivity, admission and discharge coordination, and staffing check-ins with house supervisor. Attended deliveries as resuscitation nurse and participated in transition of pediatric patients between emergency department, intensive care unit and pediatric unit.

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  Central Oregon Pediatric Associates | COPA

  Mar 2007 - Aug 2022

  Member of the Executive Leadership team sharing responsibility for the overall fiscal health of the organization including planning, organizing, and directing operations for 23 providers and 150 employees. Supported and provided strategic analysis, recommendations, and direction for the physician group. Developed and implemented practice policies and procedures to best serve the patient population and provided risk management and compliance support for the practice. Highlights include:- Developed strategic initiative to increase 2-year immunization rates using Assessment, Feedback, Incentive and Exchange (AFIX) program and increased immunization rates by 12%.- Directed overall clinical operations, staffing and vaccine supply during COVID-19 pandemic; worked with state and community partners to support vaccination efforts in community and giving over 10,000 COVID-19 vaccines. - Designed and implemented Care Management activities into primary care to meet health complexity needs of patients and families (i.e., RN Care Coordinators and Community Health Workers).- Central Oregon Health Council (COHC) Operations Member – Provided strategies and made recommendations to the COHC Board to promote and facilitate accessible, affordable, quality health services, including behavioral, oral and physical health. - Designed and implemented Behavioral Health service line, integrating behavioral health clinicians (BHCs) into primary care. Participated in alternative behavioral health payment models and other value-based payment programs to create sustainable program funding. - Participated in community workforce development committees to create sustainable workforce pipelines for behavioral health and other clinical support roles. Show less Executive team member accountable for quality delivery of healthcare operations and services across four practice locations. Led organizational redesign projects including clinical transformation workgroup, employee satisfaction and engagement program and compensation analysis and market re-alignment initiatives. Direct and indirect leadership to 65 clinical team members. Concurrent COO highlights include:- Over a 6-year period, secured an estimated $2M in grants (i.e., COHC, Pacific Source Community Health Excellence, and Oregon Immunization Program (Alert IIS).- Developed, implemented and maintained Five Star Patient Centered Primary Care Home (PCPCH) standards and secured additional value-based program payments by attaining higher transformation activities (PCPCH+). - Secured over $1.1M in Medicaid EHR Incentive funds for 16 eligible providers by demonstrating EHR adoption, implementation and meaningful use. Managed provider quality dashboards and completed annual compliance attestation process across 6 years of program.- Integrated new lactation service line, securing additional revenue and expanding program from 1 part-time consultant to 3 full time consultants.- Transitioned organization through two EHR implementations (EPIC/Greenway). Served as Steering Committee Executive and clinical informatics “Super-User” ensuring safeguards for workflow changes. Represented organization on state and national Pediatric User Groups to improve interoperability and functionality. - Expanded Outreach Visiting Physician program to bring 15 Pediatric Specialists into the Central Oregon region.- Implemented new Patient Advocate role/program, which increased newborn preventative care visit compliance and provided more support to ADHD patients and their families. Show less Direct leadership to 30 clinical team members, including Clinical Supervisors, RNs, LPNs, CMAs, and other support roles. Clinical budget oversight of clinical payroll, medication, vaccines, medical supplies and capital equipment. Highlights include, but not limited to:- Created and expanded the “RN Advice” department, enabling COPA to capture more patient/family calls, reduce wait times, and decrease community emergency department utilization.- Improved accuracy of State Immunization Registry by creating process to submit organization's HL7 vaccine administration records each week and working with State and EHR vendor to create a real-time bi-directional interface and query response system. For this work, received the 2013 Immunize Oregon Award for Individual Immunization Leadership.- Developed and met strategic plan to transition Certified Medical Assistants into organization while maintaining quality patient care. Plan reduced average clinical cost per hour, increased the clinical support hours available to physicians, and elevated RNs to their professional scope in ambulatory care setting. Show less

  • Chief Operating Officer

    Oct 2021 - Aug 2022

  • Director of Clinical Operations and Quality

    Aug 2014 - Sept 2021

  • Clinical Nurse Manager

    Mar 2007 - Jul 2014
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  Self-employed

  Sept 2022 - Jan 2024

  Executive Nurse Consultant

  - Provided Executive Leadership support to community medical practices during position absences. Filled interim leadership roles such as Director of Nursing and Director of Special Initiatives.- Worked with medical groups, health plans and CCOs to support practice management activities, care management programs, integrated behavioral health services, Patient-Centered Primary Care Home (PCPCH) standards of care, value-based payment programs, and quality metric success. - Creach Consulting Group lead consultant for the Advancing Integrated Care (AiC): Timely Access & Engagement Metric Development Pilot Project and worked with primary care and specialty behavioral health practices to pioneer an innovative, multi-payer, value-based payment approach to improve behavioral health access in Central Oregon. Show less

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  Mosaic Community Health

  Feb 2024 - now

  Director, Clinical Integration

  Responsible for the development and implementation of transformational integrated care models and systems within Mosaic Community Health and with key external community-based partners. Oversee Clinical Risk & Safety Program.