Razvan Enache

Experience

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  Orange Romania

  Sept 2008 - Feb 2009

  Customer Care Representative

  - taking inbound calls and solving all the requests from existing Orange customers;- processing the changes requested by the client and registering complaints.

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  IMAGISTICA ADVERTISING SRL

  Apr 2009 - Dec 2009

  - gathering details about contract purchased from sellers, adding new contract details to the database and sending them to Vodafone Romania SA; - contacting existing customers to sell a second Vodafone mobile or fixed subscription;

  • Back Office Assistant

    Sept 2009 - Dec 2009

  • Telesales Assistant

    Apr 2009 - Sept 2009
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  Orange Romania

  Jan 2010 - May 2016

  Administrative support for Corporate sales team in Transylvania:Achievements:- in 2015 I was acknowledged as Best Corporate Sales Support Assistant.Tasks: - drafting contracts, annexes, addendum, reports, according to internal procedures.- keeping a good business relation with customers by helping them with every request, from SIM changes,ordering devices, content transfer from one phone to another, consumption reports.- generating new leads, new or competition clients, and arranging meetings for my colleagues. Show less

  • Corporate Sales Support Assistant

    Dec 2013 - May 2016

  • Retention & Loyalty Assistant

    Jan 2010 - Dec 2013
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  SDL plc

  May 2016 - Jun 2017

  Senior Customer Support Engineer

  Technical support for SDL Trados Studio and SDL Passolo:Achievements:- I got promoted to Senior Associate Customer Support Engineer after only 9 months.- Right after the probationary period of employment (three months) I was trusted to work on one of the most challenging products: SDL Passolo.- I managed to close more cases then the monthly target, keeping a high customer satisfaction at the same time.Tasks:- diagnosing problem rout causes and providing solutions to our customers over the phone, e-mail and remote sessions;- ensuring continuous monitoring and follow-up of customer issues until they are resolved;- actively creating knowledge base articles in Salesforce, according to KCS principles;- reporting bugs in Jira and working closely with second line engineers to diagnose bugs and provide suitable workarounds to end users. Show less

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  Arrow ECS AG

  Jul 2017 - Oct 2018

  Technical Support Engineer

  I managed to achieve following certifications:- Fortinet NSE 1 to NSE 6 Network Security Specialist.- Check Point Certified Security Administrator (CCSA) and Check Point Certified Security Expert (CCSE)Tasks:- offering direct technical support via phone and email to our customers.- analyzing reported technical problems involving Fortinet products, and providing technical solutions/workarounds to address customer issues.- managing technical cases, escalating, and setting the right expectation until the closure of the cases. Show less

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  Astraia software gmbh

  Oct 2018 - Sept 2021

  Software Support Engineer

  Main tasks:- install astraia software remotely on customers environment (Windows OS).- prepare and conduct technical and application trainings.- provide Level 1&2 service and support via phone, Internet and on-site.- documenting all customer related tasks in CAS.- reporting bugs and improvement requests to both product management and development, and documenting them in Jira.- closely cooperate with sales department regarding new installations, software upgrades and updates Show less

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  Rubean AG

  Oct 2021 - Jan 2022

  Software Support Engineer
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  NEXUS / ASTRAIA GmbH

  Feb 2022 - now

  Senior Project Manager

  As project manager I'm responsible for integrating astraia.software with HIS (KIS) and/or LIS systems using HL7 v2 standard.- properly documenting all project steps: intial specification discussions, time estimation, installation and configuration of solution on test environments, testing, implementing the tested solution on production environment and supporting the solution after "Go live" .- prepare and conduct technical and application trainings.- provide Level 2 service and support for all projects related issues/improvement requests- reporting bugs and improvement requests to both product management and development, and documenting them in Jira.- closely cooperate with sales department regarding projects quotations- providing feedback and improvement suggestions directly to development Show less