Darren Johnson

Experience

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  Apple

  Mar 2003 - Apr 2006

  MAC Specialist / Trainee Creative
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  Harrods

  Jul 2007 - Aug 2008

  Sign Studio Art Worker

  - Designed instore signs for Harrods brands and concessions- Designed menus for Harrods restaurants- Designed instore directional customers signs- Meetings with creative and marketing teams as well as brands to get briefs and agree on direction

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  Loewe UK

  Sept 2008 - Mar 2011

  TECHNOLOGYOpened new concession/retail space in UK department stores to showcase new products. Introduced multi-room with back end development for ultimate customer experience.Improved service quality and sales by developing a strong knowledge of company’s products and servicesSALESNegotiated sales projects with clients from residential to commercial Consistently achieved yearly targets in sales increasing income TRAININGProvided training and development support for new technology product, leading critical training projects across the company, in both London and Kronach (Germany)MANAGEMENT​Managed a sales team based in various locations in London including Harrods, Selfridges and John Lewis TRAINING / TECHNOLOGY / CONFLICT RESOLUTION Managed internal staff training on new products. Including new technology protocol and software update release Developed and monitored programs to maximise customer satisfaction and manage on-site customer service staff solutions available Show less SALES:Negotiated sales projects with clients from residential to commercial Consistently achieved yearly targets in sales increasing income MANAGEMENT:​Managed a sales team based in various locations in London including Harrods, Selfridges and John Lewis TRAINING / TECHNOLOGY / CONFLICT RESOLUTION:Headed internal staff training on new products, including new technology protocol and software update release Developed and monitored programs to maximise customer satisfaction and manage on-site customer service staff solutions available TRAINING:Provided training and development support for new technology product, leading critical training projects across the company, in both London and Kronach (Germany)TECHNOLOGY:Opened new concession/retail space in UK department stores to showcase new products. Introduced multi-room with back end development for ultimate customer experience.Improved service quality and sales by developing a strong knowledge of company’s products and services Show less

  • Product Technician / Training Associate

    Jan 2010 - Mar 2011

  • Product Technician / Training Associate Showroom Sales Manager

    Sept 2008 - Dec 2009
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  Harvey Jones Kitchens

  Sept 2011 - Sept 2013

  Kitchen Sales Designer

  SALES & PLANNING: Delivered presentations to creatively communicate design intent and direction to clients. Managed significant projects from concept to completion, troubleshooting resolving issues to mitigate project risk Securing new accounts, increasing take-home earnings COMMUNICATION:Communicated and coordinated with stakeholders - Homeowner, builder all services, factory, fitters and decoratorsVisited home sites to assess and fulfil customer needs PROJECT MANAGEMENT:Managed projects costing, estimates and planningPrepared project initiation documentationDesigned floor plans, elevations, 3D perspective viewsAssisted clients in choosing furnishings in line with their style and budgetMaintained accurate specifications for each project Show less

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  Plus Rooms

  Sept 2013 - Apr 2016

  Project Manager

  PLANNING:Organised plans and led B2C and B2B meetings to review projects and action plansResponsible for planning permission, design and implementationCollaborated with cross-functional teams to draft project schedulesPROJECT MANAGEMENT:Managed construction teams against project timelines and phases of the build while ensuring building control regulations were metEnsured that required certification documents for sign off were achievedCommunicated and coordinated with stakeholders - Homeowner, local council, planning permission, architect and structural engineer. Show less

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  1st Folding Sliding Doors

  May 2016 - Jul 2020

  SALES & MARKETING:Manage all social media platforms; generate leads, create sales opportunities, build relationships with clients, up-sale and cross-sale Manage the after sales, customer reviews and offer relevant solutions to any customer concernsWeb development and managing online content Create sales tools such as brochures and leaflets for customers and exhibitionsGenerate conversations by writing blogs regarding the industry, In charge of the brand image with advertising artwork, branding, social media and any external communicationCOMMUNICATION:Manage customer sign off to increase customer business awarenessConduct on-site meetings with leads to review plans and advise clientsTECHNOLOGY:Implementation of mobile and tablet technology on-site and in the officeApplication of new tech to support the office and its daily worksTRAINING:Implement and train workforce in SalesForce and other digital systems Implementation of CRM system, customisation to the business needs Show less

  • Marketing Business Development Manager

    Jan 2017 - Jul 2020

  • Sales Marketing & Business Development

    May 2016 - Dec 2017
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  Steel Nouveau

  Sept 2019 - now

  Director

  Our mission is to provide our clients with the opportunity to add the premium of steel design and quality to their residential or commercial project within their budget. In addition, our home and furniture options will complement your decor or be the statement piece to make your interiors shine. Steel Nouveau was founded in 2019 in London—offering personalized solutions if Internal Steel design and manufacture and external aluminium. Steel Nouveau has developed several products and services in commercial and residential projects—our Iconic Crittal styling steel doors and partition joinery systems are fashionable, modern industrial. We currently include, among others, business services such as Design & Build, Interior furnishings. Show less