Christy Hardy

Experience

• 

  Robert Half

  Dec 2006 - Apr 2008

  Marketing Coordinator / Customer Relations Associate

  Executed the marketing initiatives of six divisions for a specialized recruitment and staffing agency.

• 

  Ric's Grill

  Apr 2008 - Dec 2010

  Marketing Assistant / Restaurant Supervisor
• 

  Sunwing Airlines Inc.

  Sept 2010 - Oct 2013

  Flight Attendant

  Delivered excellent customer service while ensuring a high level of safety, satisfaction, and comfort for airline passengers.

• 

  Talisman Centre

  Sept 2013 - Apr 2014

  Customer Service Leader

  Supervised a team of 15 customer service representatives in a world-class community and sports performance facility. Handled performance issues and scheduling, and resolved accounting and customer service issues. Reviewed time sheets and inputted them into the payroll system.

• 

  OfficeTeam

  Feb 2015 - Sept 2015

  Office Coordinator for Aspen Properties

  Handled office administration for a real estate ownership and management firm, overseeing daily operations and organizing office functions for 15 employees. Administered tenant lease and rental agreements, and monthly payments. Edited senior-level property management documents, and handled expense reports and purchase orders.

• 

  Flight Centre Business Travel Canada

  Sept 2016 - Oct 2020

  Corporate Travel Manager

  Arranged complex travel itineraries for SMEs and busy executives. Effectively managed numerous business accounts while ensuring all travel arrangements complied with company travel policies. Delivered exceptional customer service, handled travel issues promptly, and cultivated strong relationships with clients. Achieved month-over-month sales growth and exceeded sales targets.

• 

  Destination M

  Oct 2020 - Sept 2023

  Member Services Coordinator

  Coordinated and created unforgettable experiences for elite Members through planning and managing bookings, new property rollouts, and priority booking lotteries. I was tasked with gathering feedback, resolving conflicts, communicating with reciprocal partners, and keeping track of inventory. I also created various communication pieces, such as Member announcements, property information sheets, house books, and a monthly newsletter. I developed a training manual to ensure the Member Services team is well-equipped to handle their respective responsibilities. Show less