Lucy Hart

Experience

• 

  Monsoon Accessorize

  Jun 2010 - May 2011

  Shop Assistant
• 

  M&C Saatchi

  Jul 2011 - Jul 2011

  Advertising Intern
• 

  The Concerto Group

  Jul 2012 - Jul 2012

  VIP Bar Manager
• 

  Content Boost

  Jan 2013 - Jun 2013

  Freelance Writer
• 

  Cohn & Wolfe

  Jan 2014 - Jun 2014

  Communications Intern

  Cohn & Wolfe is a PR company. I worked with clients in the aviation sector such as British Airways, CFM International and NetJets.

• 

  Jellyfish

  Aug 2015 - Jul 2018

  Quill Content (now Jellyfish) is a content production company. While managing our existing web app, I brought our content production platform for ecommerce businesses from conception to launch. It now automates production and quality control processes for a global network of over 3,000 freelancers, creating 400+ words per minute in 40 languages. I supervised the creation of effective digital content by teams of up to 120 freelance content creators across 12 languages. The key focus of the role was maintaining excellent editorial quality at speed and scale. My clients included Farfetch, Louis Vuitton, Thomas Cook, and Boden. I worked closely with the engineering team, facilitating my move into Product. Supervising large teams of writers and editors, scheduling work and monitoring quality, as well as becoming the team's fastest editor on our major client

  • Product Manager

    Jan 2017 - Jul 2018

  • Production Editor

    Dec 2015 - Jul 2017

  • Editorial Manager

    Aug 2015 - Nov 2015
• 

  SuperCarers

  Jul 2018 - Jun 2019

  Product Manager

  SuperCarers is a managed marketplace platform connecting those seeking care with self-employed carers. I managed the SuperCarers web app and carried out wider business analysis, investigating how to optimise the platform’s liquidity and improve our overall service based on user insights, competitor research and data analysis.

• 

  Feisty

  Jul 2019 - Aug 2019

  Interim Head of Product

  TalentPool (now Feisty) is a managed marketplace platform connecting graduates with job opportunities. I supported the design and development team to set up product management best practices.

• 

  TPXimpact

  Aug 2019 - Aug 2021

  Foundry4 (now TPXimpact) is a product, technology & data company. I led multidisciplinary squads to deliver digital programmes for public sector clients. Clients included:- Department for Digital, Culture, Media and Sport (DCMS)- Department for Business, Energy and Industrial Strategy (BEIS)- Department for Education (DfE)- Competition and Markets Authority (CMA)- Food Standards Agency (FSA) - British Red Cross

  • Senior Product Manager

    Jan 2021 - Aug 2021

  • Product Manager

    Aug 2019 - Jan 2021
• 

  Zencargo

  May 2022 - now

  I support the leadership team developing our operational strategy and delivering special and cross-functional projects. - Designed and communicated 2024 strategy to business- Delivered substantial gains in P&L accuracy Zencargo is a digital freight forwarder. Our product looks to model our customers' supply chains, in order to provide them with the visibility and decision making information that can make it their competitive advantage. I lead an experience team focused this year on how we cost & bill shipments.- Awarded 'Values in Action' prize- Nominated for 'True Blue' prize

  • Head of Product

    Nov 2024 - now

  • Head of Business Operations Strategy

    Sept 2023 - Dec 2024

  • Senior Product Manager

    May 2022 - Dec 2024