Crystal Needy

Experience

• 

  Humana

  Jul 2020 - now

  Results driven and collaborative leader who provides consultation, strategy, and operational fulfillment to the enterprise for deployment of outbound digital and print communications (e-mail, SMS, VAT, and print). Professional Experience Lead Production, Strategic Communications02/2019 - Present• Provide consultation to enterprise clients to create communication strategies, processes, and plans from development through execution• Vendor management to ensure best in class services/products for all channels• Collaboration and troubleshooting support across the enterprise to ensure communication standards and compliance: Marketing, Security, Legal, and Privacy • Participate in SIT, UAT and PPV for new technology development projects• Facilitate the adoption of innovative technologies for communication channels• Participant on the MCRE(Messaging Compliance Rules Engine) Steering committee• Participant RoboCall work groupSenior Professional, Strategic Communications2016 – 02/2019• Lead a team of four associates responsible for the execution of member, provider, employer, and broker communications including Enterprise Measureable Messaging Ecosystem (EMME) system, file transfers internally and externally, email, VAT, and Print Vendor utilization • Provide consultation to enterprise clients to create communication strategies, processes, and plans from development through execution: met and exceeded KPI metrics for quality, accuracy, and operational delivery of communications in 2017• Vendor management to ensure best in class services/products for all channels• Collaboration and troubleshooting support across the enterprise to ensure communication standards and compliance: Marketing, Security, Legal, and Privacy • Participate in SIT, UAT and PPV for new technology development projects• Facilitate the adoption of innovative technologies for communication channelsBusiness Consultant, Stars, QRS and Medicaid Improvement02/2016 – 10/2016 Show less

  • Associate Director

    Jan 2023 - now

  • Senior Professional

    Jan 2006 - now

  • Lead, Production

    Jul 2020 - Feb 2023