Hannah Sensier-Davis

Experience

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  Arun District Council

  Jan 2009 - Feb 2014

  Investigations Assistant in the Benefit Fraud Department at Arun District Council. Liaison officer between Sussex Police and Arun, dealing with Data Protection Requests. Responsible for logging all Fraud Referrals, and carrying out background checks to gain evidence and information supporting allegations. Dealing with the administration of fraud files, to support the Investigators in all possible ways. This can be writing letters to gather information, liaising with internal and external departments, such as the Department for Works and Pensions, and the National Anti-Fraud Network, and supporting the Officers when interview under caution. I am also responsible for the reassessment of all benefit claims which have undergone investigations, determining how the information gathered and proved would affect entitlement to benefit. This can also include making decisions on the balance of probability. Whilst continuing my work with Fraud, I am undergoing PiNs training, which I hope to complete by the end of the year - this qualification will give me the best understandings of how I can support and work with the investigators, and hopefully progress my own caseload to closure. Show less Responsible for assessment of Housing and Council Tax Benefit fro beginning to end. This process involves checking if someone is entitled to benefits in accordance with current regulations, verifying all evidence (consideration of risk of fraud) communicating with customers face to face, on the phone or in writing. I also take telephone calls from our customers which can be to explain information to them, or to update their claim based on the information they give us. We also communicate internally with our contact centre who take most of our income g queries. We can be required to advise them on particular circumstances so that they can advise the customer correctly. I provide front line cover for our Customer Service Officers when required, and occasionally can deal with difficult customers. We are also required to liaise with other internal departments and keep up to date with legislative changes. Show less

  • Investigations Assistant

    Feb 2013 - Feb 2014

  • Benefits Assessor

    Nov 2009 - Jul 2013

  • Senior Benefits Assessor

    Jul 2011 - Mar 2012

  • Benefits Assistant

    Jan 2009 - Nov 2009
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  Sussex Police

  Feb 2014 - Sept 2014

  Response Investigator

  Response Investigator is a fairly broad title... for a fairly broad job. Each day is different. My main responsibilities include interviewing suspects who are in Police custody, having gotten themselves arrested for one reason or another. I then seek a disposal decision - be this to charge them, bail for them for further enquiries, or release them from custody with no further action. Dealing with custody utilities my flexibility. One moment I am speaking with a distressed victim, then I'm providing case disclosure to legal advisers. Some days end in long phone calls to the Crown Prosecution Service, seeking advice from senior Lawyers over whether we can prove a criminal case beyond all reasonable doubt. If a day isn't spent in custody, then I am normally out and about gathering information to help towards secondary investigations. I take statements from key witnesses, or view CCTV in order to identify further lines of enquiries. I also undertake voluntary interviews - where I have completed a secondary interview, and identified a suspect, who has been invited to attend the Police Station voluntarily.I attend pre-arranged appointments with people wanting to report crime. I meet face to face with victims of crime, and take on their complaints forward. I investigate all the information which they are able to provide, and make sure they are aware of the progress of the investigation throughout it. This role is shift work based, as crimes occur 24/7! I am required to be flexible - If I'm interviewing a suspect at the end of my shift, I am duty-bound to complete the case before I log off for the day. I am not there to make the decision of guilt, I am there to prove or disprove an allegation, and collate all information so that Judge and Jury can form a decision beyond all reasonable doubt.I am PEACE trained, and my interviewing technique follows PEACE guidelines. I work to PACE standards and make sure that I am aware of changes to PACE as they happen. Show less

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  Arun District Council

  Sept 2014 - Aug 2016

  Think Family Keyworker

  Working under the ‘Trouble Families Initiative’ adopted by West Sussex County Council as Think Family – I am a Think Family Keyworker. I offer a targeted and intensive support to families who have varying complex needs.I undertake a whole family assessment in order to produce a planned intervention aiming to empower families to make positive choices and changes to their lives which are sustainable, this reducing the costs to the public sector resources. I work under the signs of safety child safeguarding model, and all my work is evidence based, and documented. Part of my role is to co-ordinate professionals from these agencies to work around the family’s needs. I regularly hold Team around the Family meetings in my role as lead professional. At each meeting the family plan is reviewed and updated to monitor to the progress of the family.I work in partnership with Sussex Police, NHS, Children and Family Centres, Worth Services, DWP, Education and Social Care. Multi-agency working if paramount to my job role so that the right professionals are involved dependent on the complex needs, so making professional relationships and connections is important. Show less

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  NatWest

  Sept 2016 - Aug 2019

  As a Senior Personal Banker, my role involved reaching out to customers to offer them Financial Health Checks, so that I could make sure that their banking was set up in the most convenient way for them, and look at ways we could help them to make money, and save money. I was responsible for getting customers “mortgage ready” on that long journey towards buying a property. I would help customers achieve their financial goals and dreams, be this consolidating debt, buying a dream car, or purchasing their first property. I worked to clear goals and was a very keen to support my team to make us a successful branch. Show less

  • Community Banker

    Mar 2018 - Aug 2019

  • Senior Personal Banker

    Sept 2016 - Feb 2018
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  Synchronicity Group

  Sept 2019 - Jul 2020

  Recruitment Executive

  Synchronicity Compliance offers senior and executive search solutions within the Financial Services and Insurance industries. My role as Market Intelligence Analyst/Recruitment Executive was too support the Recruitment Consultants in every day aspects of recruitment, from head hunting, to gathering candidate information from emails and telephone calls. I worked with Divisional Director working on a project basis for each role that we took on. I would research the market area, finding a long list of potential candidates whom we could approach about the role. I would carry out this research for each new role that we took on. Unfortunately, due to the downturn in the economy because of Covid-19, I am due to be made redundant in July 2020. Show less

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  Fine CNC

  Aug 2020 - Jun 2021

  Production Administrator

  Fine CNC are a small mechanical engineering company, who manufacture goods for the oil and gas industry. My role is to support the Managing Director and Office Manager with all administrative tasks to support the day to day running of the business.My day-to-day duties are:• Obtaining material quotes• Order processing using• Material ordering, and raising purchase orders.• Creating Work Order cards to be used by the Machinists• Generating invoices for work done, and arranging for delivery of goods• Receiving and logging goods in• Liaising with customers and suppliers via phone and email• Maintaining filing system. Show less

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  NHS

  Jun 2021 - Apr 2022

  Patient Care Coordinator

  Patient Care Coordinator in Primary Care, working through a PCN group of General Practices.

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  The Park Surgery

  Mar 2022 - Mar 2023

  Operations Manager

  Operations Manager in a busy GP Surgery

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  Compass Fostering

  Mar 2023 - Jun 2023

  Recruitment Administrator
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  Innovations in Primary Care

  Jun 2023 - Jun 2024

  Care Coordinator
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  Avisford Medical Group

  Jul 2024 - now

  Patient Services Manager