Joanne Lee

Experience

• 

  Six Flags

  Jun 2003 - Aug 2007

  Warner Bros. Kid's Club Hostess, Parade Dancer, Opening Ceremony Hostess, "Spontaneous Fun" Hostess

  Each different job entails for guests' satisfaction, entertainment, and enjoyment during their visit to this theme park. This job requires an accommodation to various age groups.

• 

  Mitsubishi Motors

  Jan 2006 - Aug 2006

  Receptionist/ Assistant

  Fully available for any colleague’s assistance through communication by phone or in person with other colleagues or future buyers.

• 

  Olive Garden

  Nov 2007 - Sept 2012

  Server

  By communicating with guests, I tend to their every need to enhance their dining experience. This company’s main goal is to treat guests as if they are family.

• 

  Peak Adventures

  Sept 2011 - Jul 2013

  After-School Instructor

  With a wide range of subjects, the students have a chance to expand their minds by joining extra-curricular activity classes. My job is to direct these 4-6 week classes and to lead a fun and learning experience for these children. The subjects range from Anatomy, Crazy Science, Legos, Hip Hop Dance, Drama, Cupcake Decorating, and Harry Potter. The enrichment classes are provided for grades K-6.

• 

  The Rack, Rock & Roll Pizza

  Sept 2012 - Sept 2013

  Cocktail Waitress/ Server

  This restaurant is a mixture between live entertainment and a place of recreation. My role is to keep guests of all ages entertained as well as providing immediate service.

• 

  Juicy Couture

  Oct 2013 - Mar 2014

  Cashier, Sales Associate, Back Stock

  This company continuously reinvents their product so that women everywhere can express themselves in a fun and fashionable way. I got the chance to learn and endure all aspects of the operations done in this establishment. My duties are to fully support the rest of the staff when help is needed most. Because of the location of this establishment, we had a high volume of tourists so it is vital to have wonderful customer service.

• 

  Diane's Beachwear

  Nov 2013 - Jan 2014

  Keyholder

  Diane’s has a high expectation for their management to be enthusiastic leaders. As a key holder, it is important to perform and attain financial performance goals within the store. It is accomplished by maximizing profit by contributing to sales volume, loss prevention, and clientele development. I also have the responsibility of receiving of merchandise and monitoring for replenishment to keep inventory accurate.

• 

  Louis Vuitton

  Jan 2014 - Sept 2016

  The main focus of this role is to prevent fraud by reviewing web orders for the security of our clients as well as for our company. We use many resources to help protect our client's personal information. Aside from reviewing orders daily, I also research charge back disputes from fulfilled E ­commerce orders, compute the “End of Day” totals for US and Canadian web orders, and file and resolve UPS claims for lost or damaged packages. Daily correspondence with clients and client service agents through various channels such as Email, phone, and Dream (a web communication specifically for LV clients) are required to be responded to in a timely fashion. Show less The role of a cashier is much more than the title. Cashiers are expected to understand the company’s computer system and full process of a transaction-- which can be quite extensive.Maintaining accurate invoices and purchases as well as understanding the process of repairs is prominent in this role. Once I grew to an Operations Associate position, the role became even more detail-oriented. Responsibilities dealing with all incoming and outgoing shipment and to manage all inventory movements while being the complete supporters for our entire sales team. Show less

  • Risk Management/ Order Management Specialist

    Sept 2015 - Sept 2016

  • Client Relations Specialist

    Jun 2015 - Sept 2015

  • Operations Associate

    Jan 2014 - Jun 2015
• 

  UDR - Opening Doors to your future

  May 2016 - Aug 2016

  Concierge

  The first point of contact to welcome any current and potential residents who enter into the property.The communicating bridge between the leasing office and the residents by the use of Active Building.Management of prospects and residents through Onesite. Providing the residents with information regarding any maintenance issues and upcoming community activities. Exceeding any expectation in order to create a comfortable living for the residents. Maintaining the resident’s incoming and outgoing deliveries and packages. Show less

• 

  Greystar

  Sept 2016 - Jan 2018

  Assistant Community Manager

  Welcoming and inviting new prospects to the Bay Meadows community is just the beginning of my role. I assist new prospects in finding their perfect, new home by applying sales skills through presentation of new construction, qualifying prospects through our application process, and closing by preparing a legal lease document.I am the top leasing consultant. I started at a stabilized property, Field House, and moved overto pre-lease and stabilize for two brand new properties, The Russell & Quimby. Proficient in advertising through Weblisters & Craigslist ads while mastering different variations of propertymanagement software. It is important to develop a relationship with new residents from the moment you tour them throughout the properties, to moving them as residents into the community. In the while solving any occurrences to provide full resident satisfaction by communicating in an effective and efficient manner. Leasing consultants are the key communicators between vendors, movers, construction staff, residents, and management. We are the face of the property and a representation of our management company, Greystar. We take pride in providing the best customer service and welcoming them home. Show less

• 

  Essex Property Trust

  Jan 2018 - Jan 2021

  Supervise and manage a leasing team of 6 months while overseeing daily financials, sales, maintenance, and operations of the community. Ownership of residents' renewal process which includes new subjected pricing and distributes to each agent. Responsible for all accounting responsibilities including revenue management, collections, and processing deposit accounting in a timely manner.To resolve any open, delicate matters directed to the property and residents in the community while providing an elevated level of customer service to all residents, prospects, and corporate associates. Show less

  • Community Manager

    Jan 2019 - Jan 2021

  • Assistant Community Manager

    Jan 2018 - Jan 2019
• 

  Nevro

  Feb 2021 - Mar 2022

  Marketing Associate
• 

  Gen Mobile

  Dec 2021 - now

  • Senior Program Manager

    Jun 2024 - now

  • Program Manager II

    May 2023 - Jul 2024

  • Office Manager

    Dec 2021 - May 2023