Kyler Marlowe

Experience

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  Kroger

  Feb 2017 - Nov 2017

  Customer Service Specialist

  -Provided exceptional customer service to shoppers by greeting them warmly, assisting with inquiries, and addressing concerns or complaints in a professional and courteous manner.-Managed customer inquiries and requests via in-person interactions, phone calls, and emails, providing prompt and accurate responses and ensuring customer satisfaction.-Participated in training programs and workshops to enhance product knowledge, customer service skills, and familiarity with store policies and procedures.-Operated cash registers and POS systems to process transactions accurately and efficiently, handling cash, credit and debit cards, and electronic payments. Show less

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  Red Robin

  Nov 2017 - Nov 2018

  Food and Beverage Server

  Spent a total of eight years in the service industry at various restaurants.

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  Lyft

  Jan 2018 - Mar 2024

  Driver

  -Maintained a clean and well-maintained vehicle, ensuring a comfortable and enjoyable experience for passengers.-Demonstrated excellent knowledge of local roads, traffic patterns, and navigation apps to optimize route efficiency and minimize travel time.-Managed scheduling and availability to maximize earnings potential during peak hours and high-demand periods.-Received positive feedback and high ratings from passengers for professionalism, friendliness, and service excellence.

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  Rev

  Dec 2018 - Aug 2019

  Transcriptionist

  -Transcribed audio and video recordings accurately and efficiently, converting spoken content into written text while maintaining proper grammar, punctuation, and formatting.-Transcribed a variety of content types, including interviews, meetings, focus groups, dictations, podcasts, webinars, lectures, and legal proceedings, adhering to industry-specific terminology and style guidelines.-Conducted research and fact-checking as needed to verify names, titles, technical terms, and other details referenced in the transcription.-Managed transcription projects and deadlines effectively, prioritizing tasks, tracking progress, and communicating with clients or team members to ensure timely delivery and client satisfaction. Show less

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  Sago

  Jun 2019 - Sept 2020

  -Provided technical assistance and troubleshooting support to end-users via phone, email, and chat resolving hardware, software, and network issues promptly and effectively.-Diagnosed and resolved technical problems related to desktops, laptops, printers, mobile devices, operating systems, software applications, and peripherals.-Documented and tracked support requests, incidents, and resolutions in ticketing systems (e.g., ServiceNow, Zendesk), ensuring accurate and timely recording of all interactions and resolutions.-Stayed abreast of emerging technologies, industry trends, and best practices in technical support and IT service management, continuously seeking opportunities for professional development and improvement. Show less -Led and managed all aspects of catering operations, including menu planning, food preparation, staffing, logistics, and client relations.-Developed customized menus and catering packages tailored to client preferences, dietary restrictions, event themes, and budgetary constraints.-Maintained accurate records of event details, expenses, invoices, and payments, tracking budgetary allocations and ensuring financial accountability.-Provided exceptional customer service and client support throughout the event planning process, responding promptly to inquiries, addressing concerns, and accommodating last-minute changes or requests. Show less

  • Technical Support Specialist

    Mar 2020 - Sept 2020

  • Food Services Manager

    Jun 2019 - Mar 2020
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  OpenWater, Inc.

  Sept 2020 - Nov 2020

  Virtual Conference Support

  -Implemented security measures and protocols to prevent unauthorized access and ensure the confidentiality and integrity of virtual meetings and discussions.-Coordinated logistics and technical setup for virtual events, including scheduling meetings, sending invitations, and configuring audio and video settings.-Provided technical support to participants before, during, and after virtual conferences, troubleshooting issues with audio/video connectivity, screen sharing, and chat features.-Collaborated with presenters, moderators, and speakers to provide technical support and guidance on best practices for delivering presentations and engaging with attendees. Show less

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  Sago

  Jun 2021 - Aug 2023

  Online Survey Coordinator

  -Maintained confidentiality and security of sensitive data, adhering to company policies and data protection regulations.-Organized and categorized data entries according to predefined criteria, ensuring data consistency and uniformity for easy retrieval and analysis.-Verified data accuracy and completeness by comparing source documents with entered data and identifying and correcting errors or discrepancies.-Managed data entry tasks within specified deadlines, prioritizing assignments based on urgency and importance to meet project requirements. Show less

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  Grateful Heart Apparel Co.

  May 2023 - now

  Small Business Owner

  -Manages product development process from concept to production, including sourcing materials, overseeing sample creation, and conducting quality control checks.-Analyzes sales data and customer feedback to evaluate product performance and identify opportunities for improvement and innovation.-Designs and conceptualizes logos, brand identities, and visual assets for various clients across different industries.-Collaborates with clients and stakeholders throughout the design process, incorporating feedback and revisions to ensure client satisfaction and project success. Show less

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  Legal Eagle Private Investigations

  Jun 2024 - now

  Private Investigation Intern

  -Assists in conducting surveillance operations, gathering critical evidence through observation, photography, and videography.-Participates in background checks and research, utilizing public records, databases, and social media to compile comprehensive reports.-Supports the preparation of detailed investigative reports, documenting findings accurately and clearly for review by senior investigators.-Learns and applies investigative techniques and legal procedures, ensuring adherence to ethical standards and privacy laws. Show less

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  Fusion Cyber

  Jun 2024 - now

  -Gains hands-on experience with SIEM tools to identify and analyze security alerts, enhancing understanding of threat detection.-Learns incident response techniques, including investigation, documentation, and resolution processes, under the guidance of senior analysts.-Develops skills in initial triage and analysis of suspicious activities, learning to differentiate between false positives and genuine threats.-Studies and contributes to the development and implementation of security policies and procedures, improving knowledge of organizational cybersecurity practices. Show less

  • SOC Analyst Apprentice

    Jun 2024 - now

  • Cyber Teaching Assistant

    Jun 2024 - now
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  Fusion Centers Inc.

  Jun 2024 - now

  SOC Analyst 1

  -Assists in monitoring and analyzing security alerts from various sources to identify potential threats and vulnerabilities.-Conducts initial triage and investigation of security incidents, escalating critical issues to senior analysts for further action.-Participates in threat intelligence gathering and research to stay updated on the latest cybersecurity threats and trends.-Collaborates with team members to develop and improve incident response procedures and documentation, enhancing overall SOC efficiency. Show less

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  GuidePoint Security

  Aug 2024 - now

  Cybersecurity Intern