Rami Mohammed

Experience

• 

  EBS

  Mar 2006 - now

   Assist and support administrative staff in their day to day operations Manage and support the Team, ensuring a superior quality of service Ability to structure and document Service level agreements Provide the Technical Support Manager with different activity reports Ensuring the front desk provides a professional and friendly service for customers  Dealing with customers, including handling complaints when they come to the desk − Isolate and determine solutions for a range of service failures− Opens and updates trouble tickets as necessary, tracking all system issues− Work with the system users to identify process improvement opportunities− Documenting troubleshooting and problem resolution steps− Resolving escalated customer complaints without the need for team lead intervention− Diagnose and resolve technical issues − Any other related duties assigned by direct manager/supervisor

  • Head of front Office Customer Support Engineering

    Mar 2006 - now

  • Technical Support Engeering

    Mar 2006 - now

  • Technical Support Engeering

    Mar 2006 - now
• 

  Electronic Banking Services Ltd. (EBS)

  Mar 2006 - now

  • Head of Front Office Technical Support

    Mar 2006 - now

  • head of front office technical support

    Mar 2006 - now