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Sahil Dash

Sahil Dash

Project Support Coordinator

location of Sahil DashDelhi, India

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  • Timeline

  • About me

    Project Management || Cybersecurity || Startup || Google Cloud Certified

  • Education

    • The Army Public School, Dhaula Kuan, New Delhi

      2007 - 2016
      High School Diploma PCM

      Activities and Societies: - Played football at Zonal level - Runner ups zonal level soccer

    • The Army Public School

      2003 - 2007

      Activities and Societies: - Won various school competitions including: - Quiz competitions - Group discussions (GD) - Speech competitions - Singing competitions - Handwriting competitions

    • Dr. A.P.J. Abdul Kalam Technical University

      2016 - 2020
      Bachelor of Technology - BTech Computer Science

      Activities and Societies: - Played professional football - Competed in various state-level college tournaments - Coordinated and organized sports fest

  • Experience

    • India Expo Mart & Centre

      Feb 2018 - Feb 2018
      Project Support Coordinator

    • Applied AI Course

      Dec 2018 - Mar 2019
      Data visualisation

    • DELHI A DIVISION LEAGUE

      Jan 2019 - Feb 2019
      Professional Football

    • NoPaperForms

      Mar 2020 - Jun 2023
      Senior Analyst

      Successfully completed end-to-end client implementations of 200+ cloud applications, merging functional aspects with minimal coding.Improved product delivery timelines from 7 days to 3 days through efficient Agile process management and cross-functional collaboration.Achieved 40% product revenue growth in three years by planning and launching WhatsApp Business API.Improved user engagement rate by 200% and boosted lead conversions to premium plans by 60% by strategizing and implementing a new user onboarding flow.Conducted 200+ customer data analyses for product feedback, with suggested improvements leading to a 99.6% customer satisfaction level.Presented market research, competitive positioning, pricing, and revenue models to key stakeholders.Optimized performance for large messages to reduce lag and improve the overall user experience.Identified opportunities to cross-sell and upsell additional features, services, and solutions to existing customers.Clearly communicated the value proposition of Virtual Assistant through targeted marketing campaigns and customer success stories.Produced educational content, such as webinars, whitepapers, and case studies, to demonstrate how to maximize the use of Virtual Assistant.Used external triggers (notifications, emails) and contextual chat to prompt students to visit again.Expanded the plugin ecosystem to offer more customization options and third-party integrations catering to the unique needs of different IVR cloud telephony vendors.Assisted the SPM for a cross-functional team to integrate third-party IVR APIs into the SAAS system, streamlining data entry and improving sales team efficiency.Assisted Senior Manager in clearly defining the scope of work, including integration points and responsibilities of each party during contract negotiations.Trained staff on how to use the new IVR system and handle any arising issues.Provided detailed user documentation and support materials. Show less

    • IServeU

      Dec 2023 - Jun 2024
      Project Manager

      During implementation of Soundbox for Canara Bank I was playing a major role in Delivering all the Customization, Interfaces requirements and acting as a Project Manager.Led API and communication strategy planning for Payment Soundbox project, aligning with client needs.• Gathered requirements and proposed solutions for seamless execution.• Completed POC swiftly to validate project feasibility.• Utilized Pub/Sub architecture for Gantt charts, enhancing coordination.• Planned operational and delivery flow for nationwide merchant deployment, ensuring smooth adoption.Vice President -Book Club Show less

  • Licenses & Certifications