Maciej Rybusiewicz

Experience

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  Temporary Jobs

  Jul 2005 - Sept 2005

  Seasonal Temporary Jobs
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  Elisabeth the Chef

  Jul 2006 - Sept 2006

  Production Line Worker
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  OSCAR MAYER FOODS

  Jul 2007 - Sept 2007

  Warehouse Keeper
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  Kamikaze

  Mar 2009 - Nov 2009

  Junior Project Manager

  > positioning (SEO)> running a Facebook marketing campaign> copywriting (elaborating content for Web pages)> preparing offers for potential clients

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  Experymentarium

  Dec 2009 - Jul 2010

  IT / Marketing Specialist

  > installing and configuring new software/hardware> managing company website> translating English exhibition offers> establishing relationships with foreign exhibitions producers

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  Insights by Kantar

  Dec 2010 - Dec 2011

  Training, Recruitment & Coordination of Market Research Specialist

  > research realization supervising> recruiting candidates for pollsters and training them for research projects> remote troubleshooting of pollsters PC’s> creating/improving surveys via CMS

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  GSK

  Feb 2012 - Sept 2018

  > contribute to service definitions, service models and service/operational level agreements> facilitate 3rd line support with suppliers and IT trade Partners> monitor & report service against contracts/SLA through VoP/VoC to ensure service provision> support and provide analysis of service initiatives and technology changes> facilitate leadership meetings > work as 3rd level line support for worldwide users within an international team (Poland, US, UK and Malaysia) > monitoring & reporting VoP/VoC. Providing recommendations for continuous improvement opportunities.> managing user accounts on: Active Directory, Unix, AS400, Lotus Notes, Citrix, RSA> service management experience (BMC Remedy operating)> contribute to creation service definitions

  • IT Consultant/Product Owner, Service Architecture and Standards

    May 2015 - Sept 2018

  • IT Specialist, Non-Privilege Access Provisining

    Feb 2012 - Apr 2015
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  Sii Poland

  Sept 2018 - now

  Service Coordinator/Single Point of Contact

  > coordinating IT process according to ITIL (request fulfillment, incident management and complaint management)> provide suggestions for service improvement and optimization> approving business cases and ensures problems resolutions> coordinating the delivery of IS Services within the allocated technologies and between the departments> cooperating with global vendors to ensure the highest level of services> providing and being responsible for the quality of presented reports Show less