Sandeep Sharma

Experience

• 

  EXL

  Sept 2022 - now

  Sr. Manager - CX-Digital Transformation / Transitions

  Strategic Client Engagement & Digital Transformation: • Spearheaded multimillion-dollar projects in Conversational Artificial Intelligence, Smart Agent, and Chatbots, adapting to evolving needs and clinching the prestigious Growth Booster Award in 2023 for exemplifying EXL's value partnership. • Championed pre-sales engagements, with sales teams to integrate digital transformation solutions, from design to contract finalization, landing multiple clients.• Conducted comprehensive business assessments across financial, insurance, and healthcare sectors, showcasing adept stakeholder management with global teams. Project Leadership & Innovation: • Led digital transformation projects, from ideation to deployment, ensuring alignment with business objectives & leveraging tools like Lean Six Sigma, Robotic Process Automation (RPA), & conversational AI. • As Program Manager, ensured seamless end-to-end delivery using Agile methodologies, coordinating cross-functional teams including solution architects, business analysts, designers, developers, to ensure successful delivery. Show less