Fraser McAllister

Experience

• 

  Canadian Federal Government

  Jan 1999 - Dec 1999

  Computer Programmer
• 

  Alcatel-Lucent

  Jan 2000 - Oct 2003

  System Tester
• 

  London Bridge Software

  Mar 2004 - Sept 2004

  QA Engineer
• 

  Intec Telecom Systems (now CSG International)

  Sept 2004 - Feb 2011

  • Development Process & Quality Manager

    Jul 2010 - Feb 2011

  • Business Solutions Manager

    Jun 2008 - Jul 2010

  • Test Project Lead

    Sept 2004 - Jun 2008
• 

  CSG International

  Feb 2011 - now

  • Contributing member of the Cape Town Senior Management Team dealing with a variety strategic and operational initiatives.• Leading a global cross-functional working group to define a SaaS strategy underpinned by DevOps capabilities for the portfolio. This includes supporting various delivery models, including on-premises, private cloud, and multi-tenanted SaaS. • Leading a global team to define a strategy to support CI/CD for on-premises and private cloud customers.• Working with Technical Architects to define DevOps KPIs focused on capabilities across Technical, Work Management and People/Culture domains.• Leading a major improvement initiative for a strategic product within the portfolio. This exercise spanned global organisations within CSG and focused on moving from a highly customized deliverable to a product-centric strategy. • Agile programme management responsibility for global delivery teams. This is referred to as the Release Train Engineer in SAFe.• Facilitating SAFe release planning events on programme increment boundaries. • Defining and implementing Portfolio, Programme and Team level processes ranging from workflow, requirements management, backlog prioritisation, release planning and continuous improvement initiatives. • Leading a Scaled Agile Framework (SAFe) transition exercise across global teams, including alignment in agile development processes, engineering practices, delivery cadence, roles, and team culture. This included a long-term assignment in Stockholm, Sweden.• Product Owner for the Delivery Team Managers & Scrum Masters. This group consists of Engineering leaders responsible for agile and lean adoption, technical practices, engineering processes, team culture, recruitment, and staff management.• Managing transitions from high cost to lower cost development entities across global regions. • Employee elected representative on the Provident Fund Board of Management. Show less • Post-acquisition integration of a Swedish based company ranging from agile practices and processes to HR matters.• Responsible for implementation of Scaled Agile Framework (SAFe), including training of R&D staff and formation of communities of practice.• Responsible for all aspects of software delivery for the portfolio in Cape Town, including maintenance and support for a global customer base of over 300 customers.• Line management responsibilities for all Software Development Managers, including performance management, career path, recruitment, and remuneration.• Engaged with various regions within CSG on matters related to sales, implementation projects and support.• Represented R&D at quarterly steering committee meetings at key customer sites globally.• Contributing member of the Cape Town Senior Management Team dealing with a variety of issues ranging from strategy and operations to budgets. Show less

  • Executive Director, Software Development

    Aug 2004 - now

  • Director, Software Development / Product Delivery Manager

    Feb 2011 - Aug 2014