Jesus Carrasco

Experience

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  EBay

  Sept 2016 - Aug 2017

  Off eBay Sales Fraud Prevention Specialist

  ∙ Processed information such as credit cards, and social security numbers, quickly entering information into eBay databases. ∙ Researched eBay Buyer and Seller accounts for the use of fraudulent activity or practices. ∙ Ensured security by informing users that were violating eBay policies about the rules and consequences that could occur when violating policies.

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  Utah Orthodontic Care

  Oct 2017 - Aug 2019

  ∙ Responsible for checking patients in and out of the clinic and scheduling follow-up appointments. ∙ Provided superior service to patients with quick and courteous telephone interactions with outgoing and incoming calls.∙ Responsible for drafting financial contracts used for financing orthodontic treatment; organization and book-keeping of financial records.

  • Orthodontic Assistant

    Feb 2019 - Aug 2019

  • Receptionist

    Oct 2017 - Aug 2019
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  IHeartMedia

  Aug 2019 - Nov 2021

  ∙ Responsible for the creation of visual images and designs used for online contests for multiple iHeartMedia stations.∙ Set up microphone, audio interfaces, cords and other equipment used for Radio Broadcasting at remote and station events. ∙ Responsible for editing voice tracked audio clips and preparing 15, 30, and 60 second spot times for broadcasting over the Salt Lake City iHeartMedia stations. ∙ Set-up interviews and created relationships with people involved in the local community and politics.∙ Operated Board for the Travel Show and Gun Show on Talk Radio KNRS 105.9 Salt Lake City, Utah∙ Responsible for uploading and producing podcasts for the Travel Show and The Gun Show. ∙ Support in coordination and scheduling of business meetings for multiple clients.∙ Responsible for prize inventory, winner prize fulfillment, and release forms.∙ Sorting and confirming mail deliveries. Including packages, letters and preparing mail to be sent out.

  • Promotions Support

    Apr 2021 - Nov 2021

  • Board Operator | Weekend Producer

    Mar 2020 - Apr 2021

  • Front Desk Receptionist

    Aug 2019 - Mar 2020
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  Salt Lake Community College

  Aug 2020 - Apr 2021

  Specialist 2 Accounts Receivable

  Responsible for providing customer service and account support to aid in collection and daily operation activities for Student Loans & Receivables. ∙ Writing letters, working with collection agencies, making collection calls as well as performing general office and clerical functions.∙ Responsible for filing and processing financial adjustment requests, payment plans, agreements, and account statements. ∙ Assisting students at the window with payment plans, settlement requests, and any account-related questions. Show less

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  Salt Lake Community College

  Nov 2021 - Jul 2022

  Production Technician

  ∙ Designed and set-up business cards, flyers, posters, banners, stickers, and other marketing and promotional materials ready to print. ∙ Providing exceptional customer service ensuring requests and customer orders are all fulfilled in a timely manner.

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  University of Utah Health

  Jul 2022 - Apr 2023

  Patient Relations Advocate

  Provides excellent customer service by resolving concerns and responding to patient inquiries in a professional and engaging manner - the goal is one-call resolution. Patient support may include establishing financial arrangements, researching patient dispute, and/or explanation of the revenue cycle.Maintains clear documentation of customer encounter, and enters into Epic.Builds rapport with caller by remaining calm, empathetic and displaying patience.Responds to inquiries in a timely fashion.Maintains a balance between company policy and customer satisfaction in decision-making. Handles issues with the best interest of both customer and company.Maintains excellent schedule adherence and productivity standards.Performs other administrative or clerical duties and projects, as assigned by manager. Show less

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  University of Utah

  Apr 2023 - now

  Printing Project Coordinator

  Efficiently process orders and estimates from various channels, including email, phone, web, and in-person interactions.Responsive and effective in client communication, ensuring timely responses to inquiries and requests.Proactively manage existing client relationships while actively fostering new ones to expand the customer base.Offer valuable consultative guidance to clients, assisting them in making informed decisions to achieve their desired outcomes.Collaborate with purchasing teams to ensure compliance with procurement procedures, including outsourcing and paper inventory management.Work closely with production staff and management to coordinate production schedules and meet specific job requirements.Contribute to the establishment of Printing Service goals by understanding client needs and overseeing all aspects of the printing process, aligning efforts with organizational objectives. Show less