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Dhruv Thakkar

Dhruv Thakkar

Technical Associate

Followers of Dhruv Thakkar913 followers
location of Dhruv ThakkarPune, Maharashtra, India

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  • Timeline

  • Skills

    Team management
    Banking
    Product management
    Customer relations
    Sql server
    Mobile banking
    Project manager
    Team leadership
    Digital wallet
    Application support
    Swift payments
    Core banking
    Retail banking
    Management
    User acceptance testing

  • About me

    - 9+ years of exp in IT industry mainly in Banking - Payments area. - Currently working for an mobile based payment interface application (mPesa) an initiative by Vodafone. - Have worked as SME for Swift and Compliance products. - Got exposure to work at client site. - Got hands on exp on Unix, shell scripting, Oracle. - Also worked as Production support eng for 2 leading UK banks.

  • Education

    • Indira School Of Management Studies

      2004 - 2006
      MBA IT

    • Thakur College

      1999 - 2004
      TYBcom Accounts

    • St. Mary's High School

      1986 - 1999
      Schooling

    • Indira School of Business Studies PGDM

      2004 - 2006
      Master of Business Administration - MBA Information Technology

  • Experience

    • Tech Mahindra

      Sept 2006 - Jan 2008
      Technical Associate

      PeopleSoft Support - HR and Finance module

    • Royal Bank of Scotland Business

      Feb 2008 - Nov 2010
      Technical Associate

      • Providing Support to RBS Client Service team (SPOC for users) within agreed SLA.• Deploying Patch (release) on UAT & Production servers provided by vendor. • Raising change request for any new release that has to be deployed on production, present it in front of change management team and get it approved. • Daily monitoring of all the servers and the log files. • End to end Testing of the issues covered in the release provided by vendor. • Requirement gathering from Client Service Team and co-ordinating with vendor for development/enhancement of the same. • Co-ordinating with vendor for resolution of the bug in the current system. • Visiting Vendor site for testing of any major release testing and report issues there itself.• Weekly call with regional team on status of the issues. • Performing DR activity on interval basis. • Documentation of all the issues reported on Production and UAT environment. • Escalate sev1 and sev2 issues to regional and product team and keep them updated till resolution of the same.• Communicate with Client Service team in case of system down or any activity to be performed on production. In case of new release deployment, keep them inform of the issues to be resolved in this new release. Show less

    • Cognizant

      Dec 2010 - Dec 2015

      Payments - Projects

      • Sr. Associate

        Jul 2015 - Dec 2015

      • Associate

        Dec 2010 - Jun 2015

    • Vodafone Idea Limited

      Dec 2015 - now

      - Managing SAP Application operations for HR, Finance, and SCM modules.- Incident Management / Service Management.- Vendor / Partner Management.

      • General Manager

        Sept 2020 - now

      • Senior Manager

        Apr 2016 - Aug 2020

      • Manager

        Dec 2015 - Mar 2016

  • Licenses & Certifications

    • Digital Imperative

    • ITIL Foundation Level

      PeopleCert
      Oct 2021