Chris Bocompani, PMP

Experience

• 

  CVS Pharmacy

  Sept 1995 - Sept 2000

  Store Manager
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  CVS Health

  Sept 2000 - Jan 2011

  Owned technology roadmaps to ensure alignment with company goals, focusing on work simplification, improving customer service, and bringing greater efficiency to front store, pharmacy, field management, and corporate levels.•Deployed all aspects of projects, including internal marketing, requirements definition, technical design collaboration, oversight of development and testing, user acceptance testing, piloting, rollout, change management, end-user communications, training, and transition to technical and business support teams.•Developed the vision, scope, and solution blueprint for an enterprise-wide communications portal, utilizing a suite of tools that significantly improved internal communications.•Stewarded the overall ownership, including vendor management, of an Enterprise Workload Manager, driving the execution and compliance of company initiatives. •Awarded a company Breakthrough Award for designing a Key Performance Indicator / Enhanced Reporting platform that brought focus to the performance of the key service, execution, and financial metrics and saved Field Managers about 16 hours per week by making it easier for them to identify their key areas of opportunity and allowed them to reallocate this time towards making improvements. (January 2010)•Reduced unauthorized seasonal markdowns in excess of $10 million in the first year by implementing an automated exception-based notification process.•Collaborated with IBM to design / develop a self-checkout solution option for customers utilizing CVS’ existing equipment to reduce implementation costs in about 1200 stores. Show less

  • Manager of Technology & Innovation, Retail Store Operations

    Feb 2004 - Jan 2011

  • Store Technology Analyst, Retail Store Operations

    Sept 2000 - Feb 2004
• 

  CVS Health

  May 2012 - Feb 2022

  Established a Centralized Resource Management Center to support MinuteClinic’s 1200 plus retail health clinics / 6300 plus COVID test sites across 34 states with over 37M patient visits and a 95% patient satisfaction rating. Supported about 150 Field Leaders with overseeing all aspects of scheduling for about 7200 core/contingent healthcare providers while balancing budgets with patient demand to drive company initiatives including CVS’ pandemic response, enterprise virtual care, clinical trials, primary care, and behavioral health.•Hired, managed, coached, and supported a team effectively through rapid growth / expansion, increasing in size from 14 employees (in person) to a fully remote team of 75 employees with 4 Team Leads to provide business support across 5 time zones, providing comprehensive overviews of expectations, improving quality, and driving business initiatives.•Spearheaded system enhancements to improve enterprise workforce management efficiencies. - Implemented systemic processes for managing employee call-outs, providing visibility for how resources were adjusted to keep locations open and avoid negatively impacting initiatives. - Automated schedule compliance notifications / reporting whenever employees were not meeting their minimum work requirements.•Increased clinic open rates by 11% and reduced the number of weekend closures due to staffing by 70% per weekend day.•Designed, implemented, and managed an efficient workforce scheduling process, which aligns with the ANCC Pathways To Excellence program’s commitment to establishing the foundation of a healthy workplace for nurses by offering flexible schedules and work-life balance.•Collaborated effectively with internal / external stakeholders to support business needs.•Evaluated multiple workforce management solutions and implemented a solution to support future growth.•Led all aspects of a retail health clinic acquisition relating to workforce management. Show less Directed ambulatory operations programs for 700 plus MinuteClinic locations across 29 states, impacting over 2500 healthcare providers.•Developed / executed business opportunities and process improvements that aligned with company initiatives.•Led / mentored a team of up to 10 Project Managers. •Spearheaded efforts to position MinuteClinic as an industry leader in diabetes screening / monitoring by deploying state-of-the-art blood analyzers to clinics.•Cultivated access management resources / best practices, increasing patient visit volume by 20% over the prior year.•Facilitated One Customer One Store One Team Challenged Clinic meetings to promote collaboration between front store, pharmacy, and teams at store / field leadership levels to improve customer experience and drive the business.•Devised a new supply order process for providers that utilized CVS Retail Distribution Centers, improving inventory management, reducing inventory costs, and eliminating shipping fees from third-party suppliers, saving over $1M in expenses. •Drove change management initiatives for the implementation of an Electronic Medical Record. Show less

  • Resource Planning Manager, MinuteClinic Operations

    Jul 2015 - Feb 2022

  • Manager of Strategic Planning, MinuteClinic Operations

    Jan 2011 - Jul 2015

  • Stretch Project Manager, Project Management Office(PMO)

    May 2012 - Nov 2012
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  QGenda

  Mar 2022 - now

  Senior Principal Consultant