Saneetha M S

Experience

• 

  UST Global

  Oct 2012 - Mar 2014

  Technical Consultant

  Technical Support for coupon printers across stores in United StatesHandled customer calls, resolved issues with printers, routers, and email, for retails stores across the United States of AmericaInstalled remote servers, and resolved connectivity issuesSupported field technicians with remote troubleshooting, and addressed query regarding coupon promotions

• 

  Charter BPO Solutions Pvt Ltd

  May 2014 - Jan 2015

  Financial Analyst

  Managed delinquent accounts for debt collection, and devised action plan for recovery of outstanding paymentsNegotiated payoff deadlines; resolved queries & complaints

• 

  EY

  Jan 2015 - Sept 2022

  Data Analyst

  • Responsible for database management using SQL queries, Oracle tool-based creation of distribution list, Report Generation & Analysis, dashboard development using PowerBI• Acting as SPOC for RPA projects using UI-path StudioX; identifying & fixing discrepancies in employee database by mapping with the Global HR database• Mining and preparing weekly CSAT survey data, and analyzing results against benchmarks, for implementing preventive/pro actions in collaboration with the Service Line Lead• Generating monthly TAT reports, building dashboards, analyzing team utilization, and cross verifying with timesheets• Managing over 5+ Utilization Dashboards using Power BI for the Service Line• Defining requirements, scoping, and prioritizing tasks, assessing problem statements using descriptive statistical methods• Team & process quality auditing, and providing appropriate feedbacks to increase the overall team quality score by 5% in over 6 months Show less

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  PwC Acceleration Centers

  Sept 2022 - now

  Assistant Manager