Lyle Wang

Experience

• 

  Hitachi Beijing Tech Information Systems Co.,Ltd.

  Mar 2006 - Feb 2007

  Intern Java Developer

  Internship: Java Developer• J2EE (Struts) web development and testing

• 

  Sinosoft

  Apr 2007 - Apr 2010

  Senior Software Engineer / Project Lead

  • Senior Software Engineer / Project Lead of e-commerce project in Insurance industry.• B2C e-Commerce website based on J2EE technology: Struts / JMS / Webservice / EJB• Platform: Solaris / Oracle / Weblogic• Property Insurance Industry

• 

  IBM

  Aug 2010 - Dec 2011

  Software Engineer

  Software Globalization. Lotus Notes/Domino• Automation Test for Lotus Notes: Java, Rational Functional Test• MUI Pack Development for Lotus Notes: C

• 

  New Zealand

  Jan 2012 - Jun 2012

  Working Holiday / Gap Year

  Having some seasonal jobs in New Zealand to improve my English and lose weight.

• 

  IT. Glovebox

  Aug 2012 - Jul 2013

  Software Developer

  J2EE software development in transport / logistics industry.

• 

  Red Hat

  Jul 2013 - Dec 2021

  Principal Technical Support Engineer, Team Lead - Technical Support Delivery• Red Hat JBoss Enterprise Application Platform (EAP)• Red Hat JBoss BRMS• Red Hat JBoss BPM Suite• Red Hat Decision Manager• Red Hat Process Automation Manager Senior Technical Support Engineer - JBoss Middleware Frontline Support Team (Global Support Services)• Red Hat JBoss Enterprise Application Platform (EAP)• Red Hat JBoss BRMS• Red Hat JBoss BPM Suite Technical Support Engineer - JBoss Middleware Frontline Support Team (Global Support Services)• Red Hat JBoss Enterprise Application Platform (EAP)• Red Hat JBoss BRMS• Red Hat JBoss BPM Suite

  • Principal Technical Support Engineer | Team Lead

    Jul 2018 - Dec 2021

  • Senior Technical Support Engineer

    Mar 2015 - Jun 2018

  • Technical Support Engineer

    Jul 2013 - Mar 2015
• 

  Confluent

  Dec 2021 - now

  Team Lead: • Acting as part of leadership team to manage day to day workload (e.g. manage support and escalation ticket queue as on-call escalation/duty manager)• Providing career coaching, mentoring and regular 1:1 catch-ups with technical support engineers within APAC region (across multiple countries and different technical groups within the region)• Continuous improvements in daily workflows and processes• Assisting senior leadership in administrative tasks, reporting, documentation and cross-function collaboration• Building feedback loop within regional team to enhance employee engagement• Participating hiring process as part of leadership interview panel Show less

  • Technical Support Team Lead

    Jul 2023 - now

  • Senior Technical Support Engineer

    Dec 2021 - Jul 2023