Alok Patel

Experience

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  Melrose Serviced Apartment

  May 2003 - Nov 2005

  Guest Relations Executive
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  Melrose

  Nov 2005 - Mar 2007

  Corporate Sales Manager

  • Develop action plans and set objectives for increased revenue and maximum profit for Service Apartments management• Implement sales and marketing strategies necessary for attracting clients • Maintain a clear understanding of Service Apartments policies and ensure compliance• Carry out research and analysis to identify new markets and business opportunities• Oversee the hiring and training of sales representatives • Seek out business with large organizations such as IT Companies, Airlines or corporate firms to convince them to utilise our services • Prepare and distribute promotional and advertisement materials to create awareness for products/services Show less

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  Aditya Birla Fashion and Retail Ltd.

  Mar 2007 - Dec 2007

  Fashion Consultant -Retail

  • Identify clients’ needs and help them find clothing items that fit their body type• Create complete looks from head to toe to match clients’ style• Offer personalized styling tips• Pick and recommend shoes and accessories that complement clients’ outfits• Inform customers about fashion trends• Provide product details, including fabrics, wash care instructions, prices and discounts• Suggest alternative outfits and colours to create unique looks• Ensure proper product presentation and stock replenishment Show less

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  First American Title

  Jul 2007 - Apr 2008

  Title Specialist

  • Review contracts, attorney instruction letters, title commitment, and lender instructions to determine closing requirements and/or make legal and underwriting decisions• Review title exams, plats, surveys, and loan documents to identify title issues and determine requirements related to those issues• Prepare, review and issue title insurance commitments, lender requirements, and policies• Advise the residential department on title insurance underwriting matters• Review deeds, mortgages, satisfactions, resolutions, or any other legal documents required for real estate closings Show less

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  Fairmont Singapore & Swissôtel The Stamford

  Sept 2009 - Aug 2010

  Management Trainee

  • Ensure the efficient operation is properly conducted according to company SOP.• Responsible for planning weekly/monthly schedule of manpower• Generate daily sales and operation reports and present to top management.• Perform effective problem-solving skills when necessary.• Lead by example by demonstrating exemplary professionalism• Attend to guests’ needs and complaints promptly and politely.• Recommend improvements to Management where appropriate• Consistently monitor individual performance and progression with your superior and management.• Provide support as needed in various departments• Execute any duty that may be assigned from time to time by the Management Show less

• 

  QX Global Group

  Mar 2011 - now

  • Develop and execute dynamic sales strategies, positioning our offerings competitively while effectively showcasing our business strengths.• Spearhead the development of comprehensive sales collateral, including client proposals, industry reports, and standardized pre-sales and sales processes.• Lead the response to customers' RFPs and MQLs for a global recruitment services business, ensuring alignment with client needs and business objectives.• Strategically map key stakeholders within client accounts, evaluate relationship strength, and devise tailored outreach strategies to drive engagement.• Successfully revive dormant accounts through meticulous GAP analysis and strategic initiatives, resulting in increased revenue and strengthened client partnerships.• Offer valuable Subject Matter Expertise to cross-functional teams, contributing to the preparation of business forecasting reports, case studies, and expansion plans.• Foster collaboration with the marketing team to execute impactful sales and marketing campaigns, enhancing brand visibility and driving lead generation.• Orchestrate the pre-sales cycle to optimize pricing structures and maximize profitability, balancing competitive pricing with maintaining margins.• Facilitate seamless client satisfaction by coordinating with delivery teams and account managers, ensuring alignment with client expectations and project execution.• Demonstrate proactive management of the sales pipeline, taking ownership of the CRM tool to track and optimize sales activities for enhanced efficiency and results. Show less • Established and operationalized a nearshore center in Guadalajara, Mexico• Successfully onboarded 5 strategic projects for a key Recruitment Process Outsourcing (RPO) client.• Implemented robust account management strategies to ensure client satisfaction and long-term partnership development.• Independently managed a diverse portfolio of strategic and project-based initiatives for the nearshore center, encompassing service delivery, learning and development (L&D), recruitment, sales, marketing, and process enhancements.• Drove effective budgeting, business planning, and frameworks to optimize the delivery and performance of the nearshore center.• Collaborated closely with global HR and legal teams to develop policies and procedures compliant with local laws and regulations, ensuring adherence to all compliance requirements.• Held accountability for service quality and performance, forecasting future growth projections, and conducting capacity planning to support business-as-usual (BAU) environments and client projects.• Cultivated strong relationships with top universities and educational institutes in Mexico, fostering recruitment partnerships and talent acquisition initiatives.• Engaged with industry bodies and government agencies for public relations and branding efforts, enhancing the organization's visibility and reputation.• Nurtured talent built and sustained capability within the team, and actively engaged in succession planning to ensure long-term organizational success.• Oversaw facility management and infrastructure development to ensure a conducive work environment for employees.• Led continuous improvement initiatives to enhance operational efficiency and drive cost optimization.• Fostered a culture of innovation and collaboration, encouraging cross-functional teamwork and knowledge sharing.• Represented the nearshore center in senior leadership meetings and strategic discussions, advocating for resources and support as needed Show less • Design and implement the infrastructure to support a scalable service delivery model.• Create and implement a scalable workforce planning methodology that supported our need for scale and pace.• Responsible for delivery to 20+ global clients with headcount up to 150+ FTEs• Driving operational excellence and continuous improvement initiatives across existing client base• Develop recruitment strategies for RPO clients across verticals including IT, Technology, Engineering, Life science, Healthcare, Legal , Aviation ,Construction • Encouraging organic growth within existing clients across the full depth and breadth of RPO related services• Drive effective budgeting, business planning, and programme evaluation frameworks to optimism the delivery • Supporting Business Development teams in solutioning sales opportunities with clients• Successfully doubled revenue for the majority of projects while delivering exceptional return on investment (ROI) for clients. Show less  Providing service delivery strategies for ongoing requirements, candidates processed, offer pipelines, and candidate reneges for UK & EMEA  Collaborating with Ops Manager, Account Managers, and Directors to discuss on the performance/progress/areas of improvements of all recruiters Performance management – Training, mentoring & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets. Conducted performance reviews on a weekly basis and report to the concerned officials. Report management - Generating the cost for the company as an individual as well as for the team and achieve the target / SLA individually, monthly and quarterly. Show less  Ensure Full lifecycle Recruitment process is followed - Allocation of requirements to the recruiters/lead and to assist them in finding the right resource as per the specifications of the client, whenever needed. To ensure the suitability of the requirement to work based on the rate, skills, client and other aspects and to serve them on time Worked with Hiring Managers on business needs and priorities to build an effective recruiting strategy with the requirement and expectations Executing staffing strategies to present the most qualified and diverse candidate pool for various openings Serve as an escalation and communication point for operational issues and their remediation Provide client-facing communications and change-management support Show less • Search and engage with candidates for specific live roles• Via telephone, face-to-face meetings, networking events and social media - build high quality candidate pools within our core business areas and locations• Build strong relationships with candidates to enable effective probing and gathering of information regarding referrals, client activity and opportunity • Conduct the first qualification call of candidates• Advertise all new roles across all forms of media• Ensure the full and accurate recording of information in the database• Provide best practice compliance support, guidance and expertise to all candidates and clients to ensure a seamless process Show less • Responsible for healthcare recruitments for Nurses & HCA - NHS /Private hospitals • To ensure that sourcing processes are effective and implacable • Take accurate information and fill open positions for hospitals within the defined timeline • Reach out to new referrals in a timely manner, ensuring there is no delay in contacting the referrals • Meetings the SLAs and the service calls and providing the best customer service to end clients and customers • Closure of positions within the target hire date through rigorous follow-ups• Create a pipeline/database for the nurses to manage their clients efficiently• Provide Out of Hours support as per Rota Show less

  • Senior Associate Vice President - Pre Sales & Key Accounts

    Jun 2023 - now

  • Associate Vice President & Centre Head

    Mar 2022 - Jun 2023

  • Associate Vice President - Operations

    Aug 2018 - Feb 2022

  • Service Delivery Manager (UK & EMEA)

    May 2015 - Jul 2018

  • Account Manager (UK & EMEA)

    Aug 2013 - Apr 2015

  • Senior Recruitment Consultant (UK Healthcare )

    May 2012 - Jul 2013

  • Placement Consultant/Out of Hours Support (UK - NHS -Healthcare)

    Mar 2011 - Apr 2012