Ekta Gowda

Experience

• 

  Capgemini

  Jun 2017 - Nov 2018

  System Analyst

  • Overall Experience of 1 year. Joined as a level 1 Support Engineer • Currently working in “Level 2 ITaaS, Software and Virtualization Team “.• Worked on ITaaS portal and BMC Remedy Tool and Service Now.• Looking after Software installation and issue in system or VDI.• Perform remote troubleshooting through diagnostic techniques.• Attended ITIL V3 Trainings.• Closed the incidents within the SLA and maintaining the predefined SLAs for various issues

• 

  DXC Technology

  Nov 2018 - Sept 2019

  Technical Representative

  • Overall 2 years of Experience working in DXC Technologies and Capgemini.• Currently working as a “Incident lifecycle Co-ordinator”.• Attended ITIL training.• First Point of contact for all Major Incidents.• IT Service Management (ITSM) based on ITIL best practices.• Handled VIP escalations and Escalations from client.• Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.• Troubleshooting of Outlook, VPN, Skype for business, BYOD, Microsoft office and Browser issues.• Perform remote troubleshooting through diagnostic techniques using LMI (Log me In tool) and Remote Desktop Protocol.• Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.• Worked on ITaaS ( IT as a Service)portal and BMC Remedy Tool and Service Now.• Eager to learn new concepts/technologies, working well under pressure and communicating ideas clearly and effectively. Show less

• 

  Infosys

  Sept 2019 - Oct 2022

  • Technology Analyst

    Sept 2019 - Oct 2022

  • Senior Software Engineer

    Sept 2019 - Jul 2021
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  HERE Technologies

  Oct 2022 - now

  Sr.IT operations engineer