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Soumen Basu

Soumen Basu

Technical Support Engineer

Followers of Soumen Basu64 followers
location of Soumen BasuKolkata, West Bengal, India

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  • Timeline

  • About me

    Tech Support 20 yrs exp in Server , Storage and Backup Support, Vendor coordination, project Coordination ,MIS Report Looking for change

  • Education

    • EIILM

      -
      Bachelor of Science (BSc) Science A

  • Experience

    • St. Marrys’ Vocational Training Centre

      Oct 2000 - Apr 2003
      Technical Support Engineer

      Job Responsibility: Assembling computer, Impart Software & Hardware Training to diploma student (Windows , Unix, DOS, Wordstar, Ms –office , Dbase, Fox pro, Lotus 123, PC-XT , PC-AT, PC 486 )

    • COMPU DATA

      May 2003 - Aug 2007
      Customer Technical Support Engineer

      Job Responsibility: Assembling computer, Operating system Installation, PC problem Trouble shooting replacing defective part, installing necessary software configuring LAN, installing antivirus, configuring/sharing internet connection, configure E-mail accounts, install printer, scanner, modem.

    • Digital Care Pvt. Ltd.

      Sept 2007 - Jun 2014
      Sr. Service Manager

      Job responsibility :- • Installation and commissioning of Fedora Linux Server to all branches comes under CCTNS project. • Training users to use Linux OS at basic level. • Taking care of regular Linux, Network Related calls. • Fresh Installation of Redhat Enterprise Linux/Fedora Linux / Ubuntu Linux• Configure Linux / Windows as per customer requirement.• Server performance issue monitoring and suggest customer accordingly.• Desktop / Server PRE AMC inspection .• PM activity.• Design of copper, Wifi and Fiber network.• Relocation of server.• Ms SQL Backup • Antivirus Management Consol • CRM application handling • Desktop and Laptop software related calls • Vendor management.• Purchase of IT equipment.• Project supervision.• IT Budget Preparation.• Preparing Tender Documentation as per RFP.• Preparing Quote and Purchase order.• Asset management.• Over all office administration.• Assist Jr. engineers for day to day call.• Arrange Corporate Training Show less

    • Edward Food Research and Analysis Centre.

      Jul 2014 - Oct 2014
      Deputy Manager IT

      Job responsibility :- • Server performance issue monitoring • SQL query running • Training users to use CRM at basic level. • Taking care of regular OS, Network Related calls. • Fresh Installation of Testing equipment• Configure Biometric system .• Backup CCTV footage • PM activity.• Design network.• Relocation of PCs• Ms SQL Backup • Antivirus Management Consol • CRM application handling • Desktop and Laptop software related calls • Vendor management.• Purchase of IT equipment.• IT Budget Preparation.• Preparing Purchase order.• Asset management.• Arrange video conferencing Show less

    • Active Technology.

      Jan 2015 - Jul 2016
      Service Manager

      Over all Service management , Preparation of quote and Verify Pre AMC Validation , Design LAN and Wifi network , etc.

    • True Mantra Solutions

      Jul 2016 - Sept 2024
      Engineer

      Server and Storage Troubleshooting

    • Aforeserve.Com Ltd

      Nov 2017 - Sept 2024
      Technical Focal for HPE ESSN

    • Tech Elecon Pvt. Ltd.

      Jul 2018 - now
      Data Center Engineer

  • Licenses & Certifications

    • HP Server

      HP Storage