Sarah Hall (Freeman)

Experience

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  Marriott International

  Sept 2004 - Dec 2005

  Front Desk Representative/Supervisor
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  Embassy Suites, Winegardner and Hammonds, Inc

  Dec 2005 - Jun 2007

  Front Office Manager

  ● Responsible for daily operation procedures, progressive discipline, training, scheduling, P&L accountability, budgeting, productivity, and providing continuous improvement of the Front Desk.● Monitor, resolve, and follow up any guest concerns to ensure higher guest satisfaction scores and guest loyalty. ● Excellent people management skills including conflict resolution, coaching and developing others, promoting teamwork, and performance management. ● Ensure excellent product quality, cleanliness in the guest rooms and all public areas, guest satisfaction, and staff productivity as a Manager on Duty. ● Conduct monthly employee meetings to educate the staff, respond to issues or concerns, and provide direction that improved performance.● Developed detailed checklists for each position at the Front Desk to ensure quality performance. ● Implemented a plan to increase Guest Service Representatives awareness of daily guest satisfaction scores and the effect these scores have on each department, which improved front desk scores by 13.4%. Show less

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  Embassy Suites

  Jan 2007 - Jun 2007

  Committee President

  ● Conduct monthly meetings to lead a group of team members in becoming involved in improving the way our hotel delivers product and guest service and creates loyalty with fellow team members, guests, and our communities.● Delegate roles to the members on the Committee and ensure members are completing their responsibilities. ● Motivated members to become involved in Relay for Life and Association for Retardation Citizens volunteer programs.

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  Accountants International

  Jul 2007 - Nov 2009

  Recruiter/Office Coordinator/Business Development Associate

  ● Recruited, interviewed, and counseled candidates on proper interviewing technique, etiquette, and resume critique.● Ensured quality candidates through initial interview screening, background checks, degree and certificate verification, testing, and reference calls. ● Daily communication with clients and candidates to ensure quality service, relationship development, leads sourcing, and tracked information by using TempWare/HRIS and Excel.● Generated new business through marketing, cold calls, client appointments, and attended networking events.● Conducted Workplace Trends Surveys, candidate starts, referred and placed exempt and non-exempt candidates, and performed quality checks.● Handled candidate payroll, timecard analysis, W4, unemployment information, and reported internal attendance.● Increased sales activity and recruiting efforts with innovative projects and assignments. ● Posted job descriptions using multiple 3rd party career services websites.● Prepared, conducted, and managed in-house interviews and resume critique workshops.● Created and explained daily reports for conducting meetings and projects.● Organized and maintained the day-to-day office processes and procedures.● Communicated with IT to solve any technical system concerns. Show less

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  Tap Fever Studios

  Jan 2010 - May 2019

  Board of Directors Secretary; Human Resources Advisor

  A local non-profit focused on supporting the communities surrounding La Jolla and San Diego. Tap Fever Studios helps remove the obstacles that may prevent someone from dancing, by offering dance scholarships and dance classes for people with disabilities.

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  Broekema Group

  Feb 2010 - Apr 2010

  Recruiter/Account Executive
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  Proven Recruiting

  May 2010 - Jul 2019

  HR Generalist

  • Multi-state Employment Law• HR Policies and Procedures • FMLA/EEO/WC• Sexual Harassment Trainer • Recruitment • Employee Relations• ACA/Benefits Administration• E-Verify • Orientation and On-Boarding• Training and Development• Performance Management• Payroll Administration

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  San Diego Society for Human Resource Management

  Jan 2016 - Dec 2018

  Secretary
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  Guild Mortgage

  Aug 2019 - now

  Manager, Employee Services