Carlos Gutierrez Oropeza

Experience

• 

  H&R Block

  Jan 2013 - May 2013

  Customer Service Specialist

  • Served as a first point of contact for customers and welcomed them into H&R Block.• Developed strong administrative skills by organizing and scheduling appointments, calling customers, and filing paperwork.• Ensured and maintained a clean, comfortable, and presentable lobby and environment for customers.

• 

  Best Buy

  Sept 2013 - Oct 2014

  • Gained expertise knowledge of Microsoft products and services to provide customers with information regarding product features and benefits • Established leadership skills by developing sales team knowledge of Microsoft products and services through coaching and training. • Facilitated customer experience by building rapport to fully understand customer needs.• Utilized diverse knowledge of hardware, software, and peripherals for computers to provide excellent electronic solutions.• Worked collaboratively as a team with the computer sales team to ensure all customers were attended to in a quick and efficient manner.

  • Microsoft Specialist

    Jun 2014 - Oct 2014

  • Computer Sales Associate

    Sept 2013 - Jun 2014
• 

  Geek Squad

  Oct 2014 - Aug 2017

  Consultation Agent

  • Maximize product utilization for clients by facilitating comprehensive and thorough trainings on their devices.• Assist in training and coaching all store department sales teams on Geek Squad services to ensure clients were provided with the best service plans for their devices.• Perform 15-minute consultations with clients to provide fast and efficient troubleshooting regarding client electronic issues and offered the best servicing option.• Develop effective multitasking skills by continuously interacting with clients in a fast-paced environment.• Reinforce communication skills by building a rapport with every customer which ensure a comprehensive consultation. Show less

• 

  Thomson Reuters

  Aug 2017 - Aug 2019

  Associate Project Manager

  • Developed leadership and critical problem solving skills by directly assisting multiple Senior Project Managers on all phases of a project.• Organized global training and development sessions to provide internal and external partners the necessary knowledge and expertise needed to complete tasks in their respective work streams.• Effectively utilized JIRA to track, analyze, and groom various team backlogs and ensure adherence to project timelines.• Developed and managed stakeholder relationships to maximize team dynamics, communication, and ensure successful implementations through ongoing interactions.• Strengthened ability to work with cross-functional teams regardless of geographical location.• Gathered, analyzed, and maintained project dashboards and metrics to communicate progress to upper management and leadership. Show less

• 

  SPS Commerce

  Aug 2019 - Feb 2022

  • Project Manager

    May 2021 - Feb 2022

  • Associate Project Manager

    Aug 2019 - May 2021
• 

  Synopsys Inc

  Feb 2022 - Oct 2024

  Security Operations Senior Project Manager
• 

  Black Duck

  Oct 2024 - now

  Security Operations Senior Project Manager