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Payal Srivastava

Payal Srivastava

Customer Support Executive

Followers of Payal Srivastava2000 followers
location of Payal SrivastavaNew Delhi, Delhi, India

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  • Timeline

  • About me

    Senior Human Resource Associate | Physics Wallah

  • Education

    • Mahatma Gandhi Kashi Vidyapith

      2019 - 2021
      M.com Business/Commerce, General

    • Mahatma Gandhi Kashi Vidyapith

      2016 - 2019
      B.com Business/Commerce, General

  • Experience

    • JindalX

      Nov 2020 - Jan 2022
      Customer Support Executive

      Worked as DP support, handled queries/grievances of Zomato delivery partner.

    • Livspace

      Apr 2022 - Aug 2022
      Business Analyst

      Data backed insights to home service team using Excel and SQL.End to end dashboard management, lead traking and automation.Driving profitability based on zonal CM1 analysis.

    • PW (PhysicsWallah)

      Feb 2023 - now

      - End to end employee onboarding process, verifications and credentials management .- Orient new employees to the company’s policies and procedures.- Creating and implementing strategies to improve onboarding efficiency and Prepare onboarding reports.- Entrusted with the credentials management and data transfer. Employee Database Management on HRMS platform.Meticulous organization, cleansing, and maintenance of the employee database.Entrusted with the task of conducting comprehensive end-to-end audits using Excel, proactively identifying deviations, and ensuring the accurate sorting using Power Query and updation of data. Worked closely with the exit management team and was responsible for separation process implementation in an organisation.End to end separation workflow management, process automation and dashboard management.

      • Senior Human Resources Associate

        Apr 2024 - now

      • Associate Human Resource (Analyst)

        Aug 2023 - Mar 2024

      • Human Resource

        Feb 2023 - Aug 2023

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Payal Srivastava
      Star Performer of the Month for July Physics Wallah Aug 2024 Citation:-Payal has made great progress in streamlining the onboarding process over the last month, making it easier for new hires to get started. These enhancements have shortened the time it takes to share credentials with new hires (TAT) and made the transition to HR Business Partners (HRBPs) more seamless. Consequently, role clarifications are now provided to new hires on their first day of work, considerably improving their onboarding experience. Furthermore, Payal greatly decreased… Show more Citation:-Payal has made great progress in streamlining the onboarding process over the last month, making it easier for new hires to get started. These enhancements have shortened the time it takes to share credentials with new hires (TAT) and made the transition to HR Business Partners (HRBPs) more seamless. Consequently, role clarifications are now provided to new hires on their first day of work, considerably improving their onboarding experience. Furthermore, Payal greatly decreased the team's manual work hours by automating a large amount of the data needed for Weekly Business Reviews (WBR) and other presentations. She still leads and assists the group, making sure that our procedures are continuously improved. Show less
    • Awarded to Payal Srivastava
      Over Achievers Award Physics Wallah May 2023