Uswatun Hasanah

Experience

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  B2P2VRP Salatiga

  Jul 2016 - Aug 2016

  Field Data Collector

  1. Prepare tools for field data collecting2. Ensure traps are applied in every sample site properly3. Collecting, observing, measuring, and preserve sample objects4. Making report and input the data into computer programme

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  PSKK UGM

  Nov 2016 - Jan 2017

  Data Entry Clerk

  1. Ensure the questionaire are answer completely2. Input the data from the questionaire into computer programme correctly

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  Abdul Latif Jameel Poverty Action Lab (J-PAL) Southeast Asia

  Feb 2017 - Mar 2017

  Data Entry Clerk

  1. Ensure the questionaire are answer completely2. Input the data from the questionaire into computer programme correctly

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  PT. Riau Sakti United Plantations (Sambu Group)

  Apr 2017 - Apr 2019

  Shift Team Lead

  1. Responsible in implementation of food safety and security (FSSC 22000), quality management system ISO 9001, and other requisite programs applied by the company to meet the quality objectives 2. Implement and ensure health and safety working condition in the work area3. Follow the given rule, work instruction, MSDS, or any other procedure to be implement effectively 4. Together with supervisor responsible of training and orientating new personel, coordinating, supervising their work, and reviewing daily report 5. Monitoring production processes from raw material incoming, in-process activities including CCP monitoring, PRP, O-PRP, warehousing, finish product sample for lab test, until packing product into container6. Coordinating and inform other related department about unconformity, products quality, and make sure corrective action(s) are taken properly, does not affect product quality and safety7. Maintain and ensure the tools used for testing and measuring are in good conditions and callibrated8. Documents control and do other task from supervisor Show less

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  PT Payfazz Teknologi Nusantara

  Aug 2019 - Aug 2021

  Customer Service

  1. Manage amounts of incoming and outcoming calls2. Provide accurate, valid and complete information by using the right methods/tools3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, also follow up to ensure resolution4. Delivering excellent service to achieve customers satisfaction

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  Fazz

  Aug 2021 - Feb 2024

  Product Ops

  Fazz is an ecosystem of financial services that comprise Fazz (business account for Southeast Asia), StraitsX (payments infrastructure for digital assets) and Modal Rakyat (mutual cooperation funding for MSMEs). Fazz was founded in 2016 as a result of a merger between PayFazz and Xfers, two Y Combinator alumni based in Southeast Asia. Fazz provides business accounts that offer seamless payment, savings and credit functionalities, under the brand Fazz Agen for Warung and MSMEs in Indonesia and Fazz Business for fast-growing startups and SMEs in Singapore & Indonesia. Fazz’s mission is to make the future of finances accessible for every single business in Southeast Asia, where many MSMEs and the population are still underserved.What specifically I do?1. Monitoring transaction activities on systems and receiving transactions complaints from customer service team2. Identifying product status issues and handling issues resolutions to related provider. Coordinating transactions issues to related department3. Monitors and make sure the issue solve, and report it to the stake holders.4. Make incident report based on issues. Show less

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  StraitsX

  Mar 2024 - now

  StraitsX is the leading infrastructure for digital assets in Southeast Asia and issues StraitsX stablecoins. StraitsX is the leading infrastructure for digital assets in Southeast Asia and issues StraitsX stablecoins.

  • Operations Associate - Payments

    Feb 2025 - now

  • Operations Associate - Product

    Mar 2024 - Jan 2025