Chris Lees

Experience

• 

  Oldham Metropolitan Borough Council

  Feb 1998 - Nov 2004

  ICT In Schools Support Officer

  • Led 120-school WAN rollout• Created and managed ICT technician pool to support 100 Primary Schools• End-to-end service design : design > procure > implement > support > refresh

• 

  Grange School

  Nov 2004 - May 2010

  Network Manager

  Ofsted reported “technical support is improved and is v good especially the Network Manager who is valued and confident. The quality of technical support has contributed to the improvement in teaching and learning”• Designed, implemented and ensured take-up of web-based ITIL-compliant service desk for 1000 users• Significantly increased support service quality, end-user perception and efficiency• Significantly improved response and resolution times, and communication with users• Strategic & policy planning : Financial management : Line management : Network monitoring and management : Supplier management : Cross-borough peer-group committee management Show less

• 

  Oldham Council

  May 2010 - Nov 2013

  ICT Intelligent Client Manager

  • ICT Services Contracts – competitive dialogue (for close on budget and on time), contract management & commissioning, change management• Transition - implementation and complex multiple decant / interim service• ICT Service Delivery – operational management & service improvement• Sustained Financial Model Compliance and significant savings (contractor errors identified and rectified: 9.4% savings on £1.1m sub-contract)• ICT Strategy - development & management• ICT Programme & Project Management• Solution Design• Support Service Design and implementation Show less

• 

  Indici Ltd, Strategic ICT Support for Education

  Nov 2013 - May 2022

  Director

  www.indici.co.uk• Bid support (ICT infrastructure in Construction, In-House Support and ICT Managed Services)• Construction ICT Management - Specialist expertise for integrating ICT into capital build projects from design workshops to implementation & delivery, on-site quality assurance and user acceptance testing. Cross-contractor interfacing and responsibilities• Strategic ICT Advice• Expertise in the development, procurement and delivery of ICT solutions• Management and support of ongoing ICT services, contract management, performance monitoring & review• Working with schools, authorities, academies and providers to deliver successful outcomes in ICT• ICT service/support strategy development• ICT technical support resources to cover your interim/temporary needs Show less

• 

  Department for Education

  Jun 2022 - now

  ICT Adviser