Fabio Macerola

Experience

• 

  Prudential Assurance Co

  Jan 1991 - Sept 2000

  Analyst Programmer, Life Assurance Systems Production Support

  Key responsibilities: Develop and implement solutions for user reported system problems, using the ADLC Methodology and documented business requirements.Mentoring and training of CYPROS Application for technical support and business analyst resources.On call support for Prudential applications including both online functions and batch processing. Provide consultation and input to clients, colleagues and management for all application issues and concerns.Provide support and assistance for user testing.Provide estimates for all application project deliverables.Analyse reported problems and develop appropriate solutions. Key achievements: Prudential Service Excellence Award for work in developing the regression testing system for DP systems. Showed great initiative and dedication which necessitated very long hours.IT Extraordinary Achievement award for successful completion of the design phase for the ISACS Development Team.Annual "imPACT" award winner for significant achievement in implementing the Retail Client Services Change Program project. This was one of the largest projects ever undertaken by Prudential Australia bringing together people from all divisions of the organisation.Successful completion of the Millennium project for the core Prudential Life Assurance application CYPROS. Major project to convert all source code and data structures to be Y2K compliant.Setup of ITSD Competency Centre. Show less

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  Prudential

  Jan 1991 - Jan 1999

  Analyst Programmer
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  Colonial

  Jan 1997 - Jan 1999

  Analyst Programmer
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  CBA

  Jan 1999 - Jan 2009

  Senior Analyst Programmer

  Key achievements: Successful implementation of a number of major CBA projects including Lifedata migration, Simple Superannuation changes, Annual and Exit Statement processing, Life/400 Unit Restitution project.Successful mentoring and training of IBM off shore resources for the Life/400 application and all production support processes and procedures. IBM was able to commence supporting the Life/400 application as scheduled, complete professionalism was maintained during this difficult transition.Major resource in the successful implementation of Orion object replication software for the Life/400 application between Production and a new HA/DR iSeries machine. Implementation of all SMART upgrades working with CSC resources.Implementation and delivery of automated testing scripts for the business as part of the Life/400 Unit Restitution project.Successful testing and implementation of the Jetform application for all automated printing of client statements and correspondence produced from Life/400. Show less

• 

  EDS

  Sept 2000 - Jan 2009

  Key responsibilities: Implementation of all Life/400 Software Releases for CommInsure IT projects and EDS Minor enhancements and Production support fixes.Mentoring and training of Life/400 Application support technical and business analyst resources.On call support 24x7 for SMART/400 and Life/400 applications including both online functions and batch processing. Design and develop system code changes for all production issues. Scheduling of all overnight batch processes and procedures working closely with AS/400 Midrange operators and iSeries team for all changes and incidents for the Life/400 application.Planning of all Monthly, End of Financial Year and End of Calender Year processes and schedules. Involved in review and implementation of CBA conversions, migrations and projects into the Life/400 application.CommInsure IT Project support and analysis.Formulation and execution of test plans for all software changes delivered into Production.Analyst to determine all functional system areas required to be tested depending on documented business requirements and nature of system defects.Main contact between IT production support team and all relevant areas of the business for input into design options and testing scope and execution.Maintain all testing environments for the testing and delivery of software changes into Production. Show less

  • Senior Analyst Programmer

    Jan 1999 - Jan 2009

  • Senior Information Specialist

    Sept 2000 - Jul 2008
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  Bank of Queensland

  Jul 2008 - Mar 2009

  Senior Information Specialist

  Key responsibilities: Delivery of Service Requests and Minor Work Requests.Formulation and execution of test plans for all identified system issues.Core Banking Production Support processes end to end, resolution of client and system problems and issues.ADU Project support and analysis. On call and after hours support of ICBS application and batch processing support.Non-Production environment support both during and after hours.Common File processing and review.Key achievements: AS/400 knowledge and experience extremely valuable in supporting the Core Banking teamGaps in current processes identified and procedures documented and shared with other Core Banking resources.In addition to day to day production support activities, support of the Environment Manager for 3 months ensured critical projects were not impacted. This resulted in positive performance gains for the Parkhall project.1730 Problem cases were managed and closed for 2008 compared to 1626 for 2007.201 Change request implemented compared to 140 for 2007.469 Service requests delivered for 2008 compared to 340 for 2007. Show less

• 

  BT Financial Group

  Jun 2009 - May 2013

  Senior Test Analyst

  Senior Test Analyst, CLOAS SIT Testing Team, Testing Architecture and Integration BT Financial Group, June 2009 to May 2013 Key responsibilities: • Test Strategy document for all CLOAS software releases.• Formulation and execution of test plans for SIT system testing of CLOAS software changes.• Document test cases and defect management in Quality Center.• Daily status reports of system testing progress.• Analyse, investigate and document any system issues during the SIT testing cycle.Key achievements: • A number of unrelated production issues identified and documented during the SIT testing cycle.• Gaps in current processes identified and procedures documented and shared with the CLOAS developers, business analysts and testers.• Developed calculation spreadsheets to assist with the testing of complex premium calculations.• Attention to detail during the SIT testing cycle to ensure no issues implemented into the production environment. Show less

• 

  Westpac

  Jun 2013 - Nov 2018

  Technical Lead

  Technical Lead, CLOAS Application, Insurance Technology BT Financial Group Westpac Group, June 2013 to Current Key responsibilities: • Responsible for DTD Detailed Technical Design document for assigned projects..• Quality control for all software changes for assigned projects into the Testing and Production environments, responsible for Code and Unit Test completion reports. • Analyse and investigate all issues during System Testing.• Design and develop system code changes for all assigned projects.• Support implementation of all CLOAS Software Releases for BTFG IT projects.• Mentoring and training of CLOAS testing and development resources.• On call support for CLOAS software releases. • Formulation and execution of unit test plans for all software changes delivered into Production for assigned projects.• Analyst to determine all functional system areas required to be tested depending on documented business requirements and nature of system defects.• Maintain all testing environments for the testing and delivery of software changes into Production.Key achievements: • CLOAS knowledge and experience extremely valuable in supporting the SIT testing teams during planning and execution.• Successful implementation of a number of projects:o Trowbridge Commission and Clawback (November 2017)o Reinsurance Enhancementso IP Repricing 2017 and Claims CPI Accordo Open and Closed Super Accounts (STIC ATO)o Lost and Unclaimed Super Definition changeso APRA Reporting Phase 2o Rollover Out changeso Stamp Duty and Benefit Level Reportingo Stronger Super Superstream Processingo APRA changeso Victorian Stamp Duty changeso Preservation Age changeso Lost Member Reportingo Remittance Advice and Recovery Noticeo Life Product Roll• In addition to the above projects a number of problem cases were managed and closed. Show less

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  Tata Consultancy Services

  Jan 2018 - Apr 2021

  Technical Lead
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  Zurich Insurance Company Ltd

  Apr 2021 - Apr 2022

  Programming Analyst
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  Westpac

  Apr 2022 - Dec 2023

  Technical Lead
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  TAL Australia

  Dec 2023 - now

  Developer