Adnan Ansari

Experience

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  IYogi Business Nonstop

  Aug 2010 - Jun 2016

  Desktop Support Engineer

  Remotely accessing client's computer and performing all necessary installationsManaging and maintain of Routers, switches and connectionInstallation, configuration and troubleshooting of windows Servers 2012/2008 and Clients Windows XP/ 7 / 8 /10.Managing and Maintaining of Sever 2012 and Active Directory, DNS,DHCP and Server Performance, Health Check, Group Policy Management.Installation, configuration and troubleshooting of Local and Network PrinterPerforming administrative task like resetting windows login IDs and password of domain users.Installation & Troubleshooting of various browsers like IE, Chrome, Firefox, etc.Supporting and troubleshooting Internet and LAN/Proxy Connectivity issues.Installation, configuration and troubleshooting of MS Outlook with Exchange Server, POP3 Servers.Performing System maintenance and backups in weekendsConfiguring backup for servers and routine checkup for the backup process and Checking the backups and restore the data for data validationDeploying OS through WDS- Backup and restore the system state and Image backup or Client/Server. Show less

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  Accurate Resolution Services Pvt Ltd

  Mar 2017 - May 2018

  Desktop Support Engineer L2

  Configuration, Installation and Troubleshooting of Windows, Mac and Windows Server operating systemsHandling 30 to 40 users daily for O365 and Outlook issues.Installation, configuration and troubleshooting of Desktop, Laptops and Surface Pro.Installation, configuration and troubleshooting of Banking Systems Setup.Network printer and scanner driver installation and configuration.Adding workstations to domain, upgrading antivirus and patch updates.Working and supporting for Office 365 users.Installation and configuration of Outlook.Remotely accessing client's computer and performing all necessary installations.Installation, configuration and troubleshooting of Scanner and Application.Network Printer, Scanner installation and configuration.Assisted users with prompt and polite support in-person and via telephone and on remote.Migrated employee data from old computers to new computers.Server 2008, 2012, 2012 R2, 2016 Operating System Installation and configuration.DHCP (Dynamic host controlling protocol) Configuration, Installation and Troubleshooting.Active Directory Creating, Configuration, Installation and Troubleshooting.Virtual Machines Configuration, Installation and Troubleshooting (Hyper-V, VMware)Installation and troubleshooting of browsers like IE and chrome, Java and proxy related Issue.Windows system image backup and restore. Show less

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  Next Level Business Services, Inc.

  Oct 2018 - Jul 2020

  SCCM Administrator
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  Adobe India Systems Private Limited

  Mar 2021 - now

  SCCM Administrator

  Administrating/Supporting around 10,000+ workstationCreating and managing Boundary Groups across one or more Distribution Points.Management of site communications. (Bandwidth, Secondary Sites, etc.)Manage Upgrades of 2017 to Current Branch & In-Console Upgrades & Client AgentUpgrades.Manage and configure User and Device collections includingCreating query-based collections & Configuring Site Collection Maintenance WindowsConfiguring Power Management RulesCreating Packages for Operating System Deployments & Deployment of Applications andSoftware Updates including:Monitoring updates via Automatic Deployment Rules (ADR), Update Groups, Deploymentpackages, and other methods.Reporting on the success or failure of Application deploymentsPatch management of workstations along with troubleshooting in SCCM.Monitor, Diagnose and remediate client problems SCCM 2012.Troubleshooting client connectivity and package installation issue by analysis of logs.Administered servers for client / agent installations SCCM 2012.Working on incidents logged by end user daily.Managing client installation monthly patching on Workstations. Show less