Nyssa Pfeiffer

Experience

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  Boostability

  May 2013 - Sept 2014

  Team Lead - Blog Product / On-Site Metadata

  • Wrote compelling pieces for any industry, including manufacturing, automotive, and other technical areas.• Edited 30,000 words of blog content per week for grammar, voice, and tone, as well as directed editorial priorities for reviewers.• Helped expand company into Australian market by compiling wiki resource about Australian English. This wiki was used across multiple teams to train any writer or editor working with Australian customers.• Coordinated the outsourcing of over 2,000 pieces of high-quality content over 3 weeks. During this project, created explicit writing guidelines and established a customer service strategy that dramatically reduced complaints and confusion from outsourced writers. Show less

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  SirsiDynix

  Sept 2014 - Mar 2016

  Associate Proposal Writer / Associate Marketing Writer

  • Created successful B2G software bids ranging from 100-300 pages with average turnaround time of four to six weeks. Deal sizes ranged from $250,000 to $500,000 ACV.• Wrote clear, compelling overviews of new software platform in collaboration with product leaders.• Documented new responses in the sales knowledge base in SharePoint.

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  Hyland

  Mar 2016 - Mar 2018

  Proposal Specialist II

  • Completed over 50 B2B and B2G software bids annually, with average turnaround time of two to three weeks. Deal sizes ranged from $250,000 to $1 million ACV.• Managed complex proposals with multiple contributors, including an international B2G proposal in which Hyland equitably assisted two partners with competing bids.• Collaborated with subject matter experts to answer technical questions, achieve solution buy-in, and protect company interests.• Maintained sales knowledge base in intranet wiki, with emphasis in technical requirements, product architecture, and SaaS offering. Show less

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  Sterling

  Mar 2018 - Mar 2021

  Sr. Proposal Manager

  • Completed over 50 B2B and B2G proposals annually, with average turnaround time of two to three weeks. Deal sizes ranged from $50,000 to $2 million ACV.• Manage complex, cross-department proposals, including Sterling’s first proposal to the US federal government.• Established procedures with Procurement and Client Success teams on the first bid for which Sterling collaborated with subcontractors.• Created visually compelling RFP response template based on new branding guidelines.• Administer knowledge base in Qvidian by streamlining content and working with subject matter experts to draft updated responses.• Implemented quality control process for proposals to build more trust between Proposal, Sales, Product, and Compliance teams. Show less

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  Collibra

  Mar 2021 - now

  • Prepare formal responses to RFPs, RFIs, RFQs, and questionnaires using RFP response software• Configure and administer RFP response software and content library, including regular review cadences with subject matter experts.• Proactively contact subject matter experts about content needs related to changes in business processes and product enhancements.• Create reusable overview content and templates that can be efficiently customized to the prospect, enabling for quality proposal creation at scale.• Overhauled RFP content library to streamline proposal writing processes. Deleted over 1,000 redundant or outdated entries, organized content using tags and folders based on content area and applicable products, and optimized for searchability in the RFP management software.• Partnered with IT to implement SSO through Okta in RFP management software over a year after initial implementation. Designed least-access permissions matrix around both software functionalities and content access, then helped develop and administer targeted tests to ensure minimal disruption at go-live.• Collaborate with other business departments and operations analysts to design proposal intake and operational processes. Develop Salesforce fields and tracking that aligns with other business initiatives and minimizes data entry for account executives. Show less

  • Manager, Bids & Proposals

    Mar 2022 - now

  • Sr. Proposal Manager

    Mar 2021 - Mar 2022