Ines Efendic

Experience

• 

  Loblaw Companies Limited

  Apr 2013 - May 2014

  PMO Analyst
• 

  ArcelorMittal Dofasco

  May 2015 - Dec 2016

  • Inside Sales Representative - Construction & Manufacturing Sales

    Jul 2016 - Dec 2016

  • Inside Sales Representative - Distribution Sales

    May 2015 - Jul 2016
• 

  Propulo Consulting

  Dec 2016 - Apr 2021

  Client Relationship Manager

  -Revamped internal processes for sales, procurement, contract review, and relationship management to improve efficiency and controls.-Generated over $1.5M in revenue by exceeding sales targets and expanding outreach to C-suite and VP-level clients.-Led LinkedIn campaign strategies, increasing the number of proposals delivered to new prospects.-Boosted business development team performance through daily coaching on cold calling, follow-up, and closing techniques.-Developed a successful strategy to increase repeat business in the mining, construction, and utility sectors. Show less

• 

  Procom

  May 2021 - now

  -Lead and mentor a high-performing team, driving performance and succession planning to meet SLAs and business objectives.-Oversee QMS compliance, ensuring alignment with ISO 9001:2015 standards and managing audits and non-conformance processes.-Spearhead process improvements and cross-functional projects to enhance operational efficiency and service delivery.-Lead the adoption of Monday.com to streamline task management and improve team collaboration.-Develop and manage Client Service Plans in partnership with Account Managers and Legal, ensuring client requirements are met effectively. Show less -Serve as the primary point of contact for client and consultant interactions, ensuring a positive experience through coaching, problem resolution, and onboarding support.-Coordinate job orders and recruitment coverage within ATS (Bullhorn), and manage follow-ups with the recruitment team to ensure timely placement of candidates.-Track and update Vendor Management System (VMS) statuses (Fieldglass, Flextrack, Beeline, Magnit, VectorVMS), providing feedback to the recruitment team and managing job progress.-Assess and match incoming resumes to job descriptions, submitting suitable candidates to clients or hiring managers.-Generate and distribute client reports (e.g., recruitment, QBR, contract expiry) to Account Managers and clients. Show less

  • Manager, Delivery Support

    Jul 2022 - now

  • Recruitment Delivery Coordinator

    May 2021 - Jul 2022