Experience

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  Kpmg uk

  Oct 1989 - Jan 2011

  Senior manager

  Worked my way up the blue KPMG corporate ladder being involved in communication, training, change management and latterly employee engagement as a People Management Leader (PML) directly supporting the careers and development of over 500 staff.People Management Leader for 535 staff and direct performance managed 22. Developed careers, devised talent development programmes, offered counselling and coaching, and moderated the salary and bonus processes across the unit. Project managed change management programmes including restructuring unit support. Recruitment manager for internal and external hires, interviewed applicants, wrote business cases and job descriptions and processed onboarding and training.Managed multiple projects in change management, acted as Senior Manager for Learning & Development, handled resourcing and performance management for staff, resolved HR issues, and developed and facilitated internal audit and skills-based courses.Developed and presented audit and skills-based courses, managed an administrative team, oversaw a £500k budget, wrote web content and communications, project-managed KPMG audit process deployment, and continued managing the NEDs Forum while training a new team.Organised and marketed NED and FDs Forum events, managed a sensitive database of FTSE 500 C-level executives, oversaw a £500k budget, managed project roll-out of audit methodology changes for 4,000 staff on UK-wide training events and supervised a team of four support staff. Show less

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  Small business operations ltd

  Jan 2011 - now

  Founder and director

  Utilising my corporate experience skills I troubleshoot and turn around businesses, particularly their operational and people issues. I thrive on solving a key operational crisis. My offering includes ensuring businesses have the best tools available to assist their people in being highly efficient and fully engaged.I devise and implement operational systems and processes for various clients, which are still used by ex-clients today. Successfully manage complex projects, streamline operations, and improve efficiency and organisational effectiveness.I have strong interpersonal skills, capable of building and maintaining relationships with stakeholders at all levels. Show less

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  Classicus events ltd

  Jan 2011 - Dec 2013

  Founder and director

  Classicus Events was born through disillusionment from the lack of results provided to entrepreneurs, business people and individuals who attended personal and business development courses.Organised and project-managed multi-day business events in London and overseas, handling venue sourcing, fee negotiations, speaker arrangements, marketing, ticket sales, supplier coordination, staff management, attendee engagement and event logistics, generating considerable profits per event.Classicus provided real business-based solutions presented by those already successful in business and not just successful in the business of speaking. Our inspiring speakers not only gave value with an affordable course structure, but they also showed you the “how to” with their proven results. Show less

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  Keap

  Jan 2014 - Oct 2024

  Keap certified consultant and partner

  Having been a Keap (previously Infusionsoft) user since 2010, I knew the power it had to transform the processes of small businesses. The logical next step was to train as a Certified Keap Partner. My passion is to help small businesses have the most efficient and effective way to communicate with their clients by using automated marketing techniques within the CRM, marking and eCommerce system.

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  Bgi group ltd

  Sept 2017 - Sept 2020

  Head of operations

  Ensured BGI had the right systems and processes to work for the organisation and their clients. I developed BGI’s systems, sales processing system, technology and automated processes to drive consistency, clarity and client experience.Provided strategic and operational advice, oversaw complex projects, improved efficiency, and devised and implemented long-lasting business systems. Developed marketing material, website support and copy. Devised and implemented operational systems and processes for various clients that are still in use today. Managed all operational processes for improvements in business finances, costs, sales, and staff. Used operational crisis solutions and cost-cutting exercises to save over £3,000 in actual monthly costs.Also provided operational support for several companies and large-scale projects within the PinPoint Business Group. Show less

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  Bright/shift

  Jan 2019 - Aug 2022

  Head of operations

  Bright/Shift is a creative agency making and distributing platform-specific content by blending storytelling with behavioural insight. Their ethos is that content can make the world a brighter place. It turns attention into action, missions into moments, and ideas into impact. When perfectly pitched for platform and audience, clever content compounds into the bright movements that will define our tomorrow.I provided strategic board-level business advice to this start-up company, including HR management and systems, financial advice and management, project management structuring, and overall business operational strategies for growth. Show less

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  Hyman capital

  Mar 2019 - Aug 2019

  Business operations consultant

  Provided strategic consulting for best practices, processes, campaigns and strategic advice for using Keap to support their business goals.

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  Jermaine edwards

  Aug 2019 - May 2023

  Head of operations

  As with the IAG, this organisation is the main brand of Jermaine Edwards, a customer growth consultant.I sourced speaking opportunities and supported Jermain as a speaker with resources from slides to handouts. I organised events by creating marketing materials, managed the event and produced follow-up materials for the attendees. I was also heavily involved with producing and writing website content, blogs and articles.

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  Irreplaceable advisory group - ia group

  Aug 2019 - May 2023

  Head of operations

  The IAG is run by Jermaine Edwards, who provides customer growth consulting to a wide range of international organisations. I designed and implemented the IAG’s systems, sales processing framework, and used automated technologies to enhance consistency, clarity, and client experience.Provided strategic and operational guidance, led complex projects, and optimised efficiency by developing and executing sustainable business systems. Created marketing materials, website content, and support resources for clients. Established and integrated operational systems and processes for multiple clients. Managed all operational improvements related to business finances, cost reduction, sales, and staff performance. Applied crisis management strategies and cost-saving measures, reducing monthly expenses by over £5,000. Show less