Experience

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  Interactiv tv

  Sept 2015 - Sept 2018

  Call center operator

  * Respond to customer inquiries through incoming calls; * Providing general information (offers, services, tariff plans, promotions, etc.). * Provide technical assistance if needed. * Identify customer problems, and offer a reliable solution

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  Ucom

  Feb 2019 - Nov 2022

  * Supervise technical team of 12 employees * Calculate the results of employees work and submit to management; * Compile reports and submit to management; * Provide communication with other departments; * Acceptance interviews for new employees; * Organization of current trainings for employees and interns. * Act as the focal point when troubleshooting issues occur* Execute daily and weekly reports of the staff and technical issues occurred* Address all types of issues occurred within the scope of the technical support team Show less

  • Technical Support coordinator

    Mar 2020 - Nov 2022

  • Technical support specialist

    Sept 2018 - Mar 2020

  • Quality Control Team

    Feb 2019 - Apr 2019
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  Fast bank

  Aug 2021 - Nov 2022

  * Assembling the network equipment and cables* Ensuring the standardization of network device standards* Developing network projects and presenting them to the manager* Discovering the problems in the network and taking measures to solve them* Kaspersky Security Center administration* Windows Active Directory and Group Policy Administration* Skype for Business Server Administration* Microsoft Exchange Server Administration * Identify system network problems, resolve them. * Monitor and follow the normal operation of the network. * Perform daily maintenance and repair of network and computer equipment. * Cooperate with the branches of the organization, solve the issues related to the network and computer equipment.

  • System & Network Engineer

    Apr 2022 - Nov 2022

  • IT Support Specialist

    Aug 2021 - Apr 2022
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  Ameriabank cjsc

  Dec 2022 - now

  System administrator / devops engineer

  * Ensure the uninterrupted operation of multiple programs and various digital products, including regular technical maintenance and updates.* Monitor the performance of these programs and digital products to promptly identify and resolve any issues.* Analyze and rectify identified problems to maintain stable and efficient operation of the programs and digital products.* Interact with users to address their queries and provide technical support for all systems.* Document processes and procedures related to the operation and support of multiple programs and digital products.* Implement security measures to protect data and resources associated with these programs and digital products. Show less