Experience

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  Bank of china

  Mar 2012 - Sept 2013

  Private wealth management intern

  • Provided dedicated customer service to inform customers of the application procedure of a subsidy, reached 200 clients per day via phone and in person• Managed daily data entry and bookkeeping 200 tasks per day with high accuracy to support the team’s operation efficiency• Consolidated and updated information on 200+ clients and organized files daily, significantly reduced the time required for searching bank documents by 2 hours

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  Qingdao radio and television

  May 2013 - Aug 2013

  Assistant director (co-op)

  • Recruited 100 potential candidates in 1 month, with 3 team members, ensuring 60% of the candidates Audition pass-thru rate• Scheduled rehearsals and organized backstage control for 200+ performers for a 2-hour live show, reached 233 million households• Created a promotional video clip in 3 days for Qingdao TV Tower, increased public awareness of Qingdao TV’s Shows through increasing the number of candidate application by 60% in a week

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  Coast mountain publishing & media management company

  Oct 2014 - Oct 2015

  Project manager & reporter

  • Initiated a real estate magazine planning successfully by leading a team of three to manage content &workflow in 1 month• Analyzed real estate market in Vancouver by conducting research and in-depth investigation on wide-range topics, supported an incremental circulation from 2000 to 3000 in 3 months• Interviewed 8 top executives in leading national real estate companies monthly in both English and Chinese, through attending high-profile media, real-estate and community events• Enriched content variety by planning special topics and writing articles for 4 out of 7 columns per week Show less

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  Porsche centre hong kong & macau

  Feb 2017 - May 2017

  Project consultant

  The objective of this project is to come up with an unparalleled customer experience model to Porsche Centre Hong Kong's service across sales and after sales, and thereby positioning Porsche as the premier innovative brand in Hong Kong• Quantified Porsche HK’s customer satisfaction rate and devised an innovative modification of customer experience by conducting a comprehensive Market&Competitor analysis. Recommendations were well accepted for further implementation• Conducted 20+ competitor research and standardized research findings by creating a framework and scorecard, fully adopted by the client as sample template for future operations• Designed a bilingual survey questionnaire and distributed it to 100 participants in shortly 2 weeks Show less

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  Lazada

  Nov 2017 - Nov 2018

  Product operation manager

  I'm responsible for driving adoption of various digital products through cross-functional coordination, strategic product launch planning, and marketing planning; successfully increased user's adoption rate by 80% within 1 month.

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  Google

  Nov 2018 - now

  • Go To Market Strategy - 20%

    Jun 2022 - now

  • Strategic Partner Manager, Sellside

    Aug 2021 - now

  • Google Ads Key Account Manager, Mid-Market, Buyside

    Nov 2018 - Oct 2021