Experience

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  Oscar health

  Jun 2015 - Jan 2018

  Sr sccm engineer/technical support engineer
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  Regions bank

  Feb 2018 - May 2022

  Sccm, mecm/intune engineer
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  Ibm

  Jun 2022 - now

  Sccm application packager/technical support engineer
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  Gordon rees scully mansukhani, llp

  May 2024 - now

  Desktop and application engineer

  As a Desktop and Applications Engineer at Gordon & Rees, I specialize in providing comprehensive technical support to ensure smooth and efficient operations across the firm’s IT infrastructure. I work closely with the legal team to manage desktop environments, applications, and system integrations, ensuring that all technology aligns with the firm’s needs for reliability, security, and productivity.Key responsibilities include: • Supporting and maintaining desktop systems, ensuring end-users have seamless access to software and network resources. • Managing and troubleshooting enterprise-level applications and supporting legal-specific software. • Collaborating with IT and security teams to implement updates, patches, and software upgrades while maintaining system integrity. • Providing training and support to staff, helping them maximize the efficiency of tools and applications. • Streamlining processes and improving system performance to support the firm’s dynamic legal environment.By combining technical expertise with a client-oriented approach, I aim to ensure that technology is an enabler for success, fostering a productive and secure workspace for all users at Gordon & Rees. Show less