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Tanuj Chauhan

Tanuj Chauhan

Customer Support Executive

Followers of Tanuj Chauhan1000 followers
location of Tanuj ChauhanDehradun, Uttarakhand, India

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  • Timeline

  • About me

    Entrepreneur | Product Development Manager | Research Head | Business advisor | Mtrench | Creative Designing Enthusiast.

  • Education

    • S.G.R.R. Public School, Dehradun

      2017 - 2017
      Senior Secondary

    • Uttaranchal University

      2019 - 2022
      Bachelor of Business Administration - BBA Marketing 7+ CGPA

      Activities and Societies: Lead a Project Group of Super 6 at Marketing club. Studied core business principles with a focus on marketing strategies, acquiring skills in market analysis, brand management, and strategic planning.

    • Duke University

      2023 - 2023
      CE Product Management

      Continuously expanding my knowledge in product management, with experience from recorded lectures provided by Duke University (via upGrad), covering foundational principles and industry practices.

    • DIT UNIVERSITY

      2022 - 2022
      Master's in design UI/UX UI/UX Dropout.

      Activities and Societies: Group Activities on Figma Projects, Winner of INSIGNIA Logo Design competition. Completed foundational coursework in UX/UI design, developing skills in user-centered design, design thinking, and user research. This experience provided a strong grounding in design principles, which now enhances my product management approach in creating user-first solutions and guiding teams toward product-market fit.

  • Experience

    • ISON Xperiences Ltd - Leading Global CX Management Company

      Jul 2019 - Feb 2020
      Customer Support Executive

      Developed an internal website that reduced Average Response Time (ART) and Average Handle Time (AHT) by 80% by automating repetitive responses, streamlining agent workflows, and improving response accuracy.Managed high-stress customer support and resolved complex queries.Improved customer service efficiency by implementing a quick-response framework, significantly enhancing operational performance.

    • IEnergizer

      May 2021 - Aug 2022
      Customer Care Executive (Credit One - Las Vegas)

      Resolved Clients queries and provided high-quality post-sales support over calls.Improved monthly KPIs by generating positive feedback from U.S. customers.Represented the company with a strong focus on customer satisfaction and brand integrity.

    • The Mtrench

      Nov 2022 - Apr 2023
      Product Development and Research Head (Intern)

      Led a cross-functional team of 16 interns and product managers to successfully design and launch a SaaS-based office suite for tracking remote employee performance, contributing to the product's launch within 6 months.Drafted 10+ Product Requirement Documents (PRDs), improving project clarity by 28%, ensuring alignment across teams and stakeholdersConducted user and competitive research, identifying 58+ key features that were integrated into the MVP, leading to an 89% improvement in product competitiveness.Acted as a non-paid Chief Product Officer (CPO), making critical product decisions and contributing to product direction and prioritizationSpearheaded Go-To-Market (GTM) strategy, marketing initiatives and created titles for the products to be launched further under the office suite (cubiclespace.pro)Interviewed 200+ applicants for technical roles (DevOps, Fullstack, Python) during the product development phase. Show less

    • Shubh Infotech

      Nov 2022 - Aug 2023
      Senior Travel Consultant

      Retained 40% of new customers by resolving issues and tailoring products to meet customer centric needs.Got Recognized for efficient reservation handling and customer issue resolution.

    • AS Softech Pvt. Ltd.

      Oct 2023 - Jan 2024
      Senior Quality Analysts

      Led a team of 3 Quality Analysts, to reduce fetal rates on sales calls by 60% through performance auditing and feedback.Improved sales call quality by 21%, positively impacting sales conversion and customer satisfaction.

    • Amberdesk BPO Pvt Ltd.

      Feb 2024 - Oct 2024
      Senior Travel Consultant

      Trained the Pilot Batches of 15 freshers, Supervised them on clients requirements related problems to help making sales and enhancing their sales skills.Led the Team to enhance sales performance, achieving individual targets of $7,000 in sales.Drove significant revenue growth by analyzing customers purchasing patterns, leading to the introduction of two new sales pitches that generated $50,000 in additional income within the first three months of implementation.

  • Licenses & Certifications