Muhammad Ali Khalid

Experience

• 

  Wateen Telecom Limited

  May 2008 - Apr 2010

  Executive Assistant

  • Ensuring timely acquisition of interconnect assets from PTCL, NTC.• Timely correspondence/response to internal Wateen and external customers (PTCL/NTC/PTA/PEMRA/Others).• Follow up of all interconnect issues.• Request generation for acquisition / surrendering of interconnect assets (Collocation, media, PRIs) for Wateen WLL/LDI and ISP Project.• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.• Maintains customer confidence and protects operations by keeping information confidential.• Completes projects by assigning work to clerical staff; following up on results.• Prepares reports by collecting and analyzing information.• Secures information by completing data base backups.• Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Contributes to team effort by accomplishing related results as needed. Show less

• 

  Absolute Routes FZE

  Apr 2010 - May 2011

  Manager Interconnect

  • Monitoring new account success by contacting customers at scheduled intervals.• Ensuring customer satisfaction, determining additional accounts potentials to other VOIP product families.• Responsible for buying routes.

• 

  McDonald's

  May 2011 - Jan 2012

  Crew Member

  • Provide suggestions when customers ask.• Take orders by punching them into the database and repeat orders to ensure accuracy. • Order nearly finished food supplies from the vendor.• Receive supplies and ensure that they are stored properly.• Handle customers’ complaints and concerns.

• 

  A'raf Pharmaceuticals

  Jan 2012 - May 2016

  Relationship Manager

  • Handle operational details included sales invoices, sales comparisons, Distributors invoices etc.• Perform a liaison role between different groups of people. • Facilitates communication, deals with complaints, resolves problems and coordinates planning. • Provide training to workers and provide upgrade to various technical skills.• Responsible to arrange conferences, workshops, trainings & seminars inside or outside the country.• Have experience to offer customized solution according to market requirement.• Skilled in consultative selling, negotiating contracts, forming alliances and partnering with others.• Experience in building price opportunity to increase repeat sales.• Persuade long term accounts strategy that maximize company profit and assist in cultivating long term relationship with customers• Call and personally visit potential, new and existing customers to facilitate customers.• Co-ordinate efforts support department to improve the customers experience at the point of sale.• Providing management suggestions for improving volume, market share, and price level. Show less

• 

  Shababco Lifestyle Co.

  Jun 2016 - Sept 2020

  • Handle all operational activities in the region.• Manage all man power related tasks and issues.• Implement services contract models in leading hospitals with KPIs and SOPs.• Handle fleets and accommodation operation for staffs.• Arrange new contracts for staffs selection with isteqdam companies.• Perform a liaison role between different groups of people. • Facilitates communication, deals with complaints, resolves problems and coordinates planning. • Provide training to workers and provide upgrade to various technical skills.• Responsible to arrange conferences, workshops, trainings & seminars inside or outside the country.• Have experience to offer customized solution according to market requirement.• Skilled in consultative selling, negotiating contracts, forming alliances and partnering with others.• Experience in building price opportunity to increase repeat sales.• Persuade long term accounts strategy that maximize company profit and assist in cultivating long term relationship with customers• Providing management suggestions for improving volume, market share, and price level.• Responsible for sales goal and overall quality of services.• Administer all indoor performance in department through efficient coaching and monitoring. Show less • Visit different locations and clients to check working of staffs and manpower.• Call and personally visit potential, new and existing customers to facilitate customers.• Co-ordinate efforts support department to improve the customers experience at the point of sale.• Coordination with Internal and External Departments.• Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.• Administer all indoor performance in department through efficient coaching and monitoring. Show less

  • Operations Manager

    Nov 2017 - Sept 2020

  • Assistant Operations Manager

    Jun 2016 - Oct 2017
• 

  Dr.Samir Abbas Hospital - مستشفى الدكتور سمير عباس

  Sept 2020 - Mar 2023

  Housekeeping Manager

  • Assign duties to members of staff.• Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization.• Develop minimum standards for prospective members of the department and minimum standards for rating the work.• Listen to customers' complaints and ensure that the complaints are addressed efficiently and effectively.• Responsible for ensuring dirty items are timelessly and appropriately cleaned.• Order supplies for the housekeeping department.• Ensure efficient use of departmental resources.• Direct all housekeeping activities.• Maintain good relationship with customers and/or clients and suppliers of housekeeping items.• Maintain good relationship with managers of other units in the organization.• Managing budgets and controlling costs.• Hiring for skilled laborers.• Responsible for monthly roaster for housekeeping department.• Ensuring MOH, CBAHI & JCI Standards in hospital.• Arrange new companies and staffs for housekeeping department. Show less

• 

  CIT Group Ltd

  Mar 2023 - Jun 2024

  • Operations Manager

    Oct 2023 - Jun 2024

  • Soft Service Manager

    Mar 2023 - Nov 2023
• 

  Profm_ksa

  Jul 2024 - now

  Soft Service Manager