Elena Bykhalova

Experience

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  The Procaccianti Group

  Oct 2006 - Jun 2009

  Front Desk Agent/ Night Auditor

  * Reconciled cash and credit card transactions. * Analyzed, explained and adjusted any discrepancies according to policies and procedures.* Performed financial analyses and prepared various financial reports on daily basis.* Noted trends in hotel occupancy and suggested rate breaks to maximize revenue.

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  Providence College

  May 2009 - Jun 2010

  Graduate Assistant at IT Department/Help Desk

  * Supervised Helpdesk call center and acted as first escalation point for technology issues.* Ensured that students are in compliance with IT policies and procedures. * Assisted with IT related issues and queries.* Assisted in training of Helpdesk student employees.

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  Courtyard by Marriott Warwick

  Jun 2009 - Jan 2012

  Front Office Manager

  * Developed department budget, achieved budgeted revenues and expenses and maximized profitability related to the guest services department.* Analyzed forecasts and reviews Daily Revenue Report to ensure accuracy.* Evaluated short term and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.* Increased level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.* Maintained, placed orders and counted the Market inventory monthly to maximize its revenue. * Established a welcoming environment for guests.* Answered guest phone calls and effectively respond to their issues.* Ensured all requests from guests are recorded and fulfilled in timely manner.* Performed Night Audit and prepared all necessary reports for Accounting and Sales Departments. Show less

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  PC Management Consulting Center/ ISPN

  Jan 2010 - Jun 2010

  Team Lead for Process Redesign Project

  * Observed and understood existing tracking/referral system for incoming clients.* Performed business analyses that uncovered major gaps in working process.* Prepared suggestions for improving tracking system. * Performed various financial analysis and reports. * Led and coordinated implementation of business process.

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  Marriott International

  Feb 2012 - Dec 2017

  * Leaded pre-opening process for Marriott Voronezh hotel including technical support and loading base information about property from Revenue Management prospective.* Established pricing strategies of newly-opened hotel for Group, Corporate and Benchmark segments based on conducted market research and owner expectations (Voronezh and Nizhny Novgorod markets).* Provided revenue management functional expertise to general managers, leadership teams and market sales leaders in St. Petersburg, Moscow, Samara and Voronezh.* Ensured that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate in timely manner.* Prepared sales strategy meeting agenda and supporting documentation.* Communicated proactively with properties regarding rate restrictions and strategy.* Managed rooms inventory to maximize cluster rooms revenue.* Leaded efforts to coordinate strategies between group sales offices in Moscow and St. Petersburg.* Used reservations system and demand forecasting systems to determine, implement and control selling strategies.* Provided recommendations to improve effectiveness of revenue management processes.* Communicated brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners. Show less * Prepared sales strategy meeting agenda, supporting documentation.* Communicated proactively with properties regarding rate restrictions and strategy.* Ensured hotel strategies conform to brand philosophies and initiatives.* Managed rooms inventory to maximize cluster rooms revenue.* Leaded efforts to coordinate strategies between group sales offices.* Supported cluster selling initiatives by working with all reservation centers.* Useed reservations system and demand forecasting systems to determine, implement and control selling strategies.* Provided recommendations to improve effectiveness of revenue management processes.* Communicated brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners. Show less * Provided revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.* Understood and communicated the value of the brand name as it relates to franchise partnerships and revenue management opportunities.* Ensured that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.* Worked with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.* Maintained the transient rooms inventory for the hotels.* Took responsibility for maximizing transient revenue.* Ensured hotel strategies conform to brand philosophies and initiatives. Show less

  • Director of Revenue Management

    Jan 2016 - Dec 2017

  • Cluster Revenue Manager (Courtyard by Marriott Vasilievsky, Renaissance St. Petersburg Baltic Hotel)

    Jan 2014 - Jan 2016

  • Revenue Manager

    Feb 2012 - Jan 2014
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  Booking.com

  Dec 2017 - Sept 2020

  Team Lead/Senior Account Manager

  * Inspire and steer team of Account Managers in St. Petersburg by providing feedback and coaching sessions on regular basis.* Make sure my team understands the contribution to their portfolio, are uses the right products for the right partners at the right time. * Develop my people and continue to strengthen calibration in our region by finding even more common approaches and goals, other commercial topics and explore training opportunities based on local input. * Provide full scope of services (direct contact and scalable solutions) to ensure sustainable growth in appointed regions within North-West of Russia by building relationship with partners.* Support Booking.com BV’s strategy for all accommodation types via provided availability and supply within assigned area.* Gain promoters of Booking.com brand name and its online reservation services among hoteliers. Show less

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  EPAM Systems

  Aug 2018 - Jan 2019

  Business Analyst Intern

  * Participated in all phases of the project, starting from discovery to UAT and production.* Performed analysis of processes, platform and tools for learning center of organization.* Elaborated on internal customer requirements, create artifacts (functional design docs, User Stories, workflow diagrams, etc.), gather and formalized functional and non-functional requirements.* Participated in customer’s workshops on-site and remotely, made sure to obtain requirements sign-off.* Collaborated together with team of front-end and back-end developers, and QAs.* Supported scrum team as a business analyst, analyzed and profiled data sources* Wrote documentation like scope and articles for knowledge base, created and adjusted road-map of project and features implementation. Show less

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  EPAM Systems

  Oct 2020 - Mar 2021

  Business Analyst

  * Participate in all phases of the project, starting from discovery to UAT and production* Perform analysis of business processes, platform and tools for E-commerce* Elaborate customer requirements, create artefacts (Functional design docs, User Stories, workflow diagrams, etc.)* Participate in customer’s workshops on-site and remotely* Collaborate together with Solution Architects, UX experts, dev and QAs* Support scrum team as a BA or Product Owner* Prepare for sprint demo or UAT’s* Write documentation, hands-on materials, user trainings* Participate in internal knowledge sharing programs Show less

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  S7 Travel Retail

  Apr 2021 - now

  Head of Hotels Offering/Product Analyst

  * Analyze all point of sales for accommodation partners to make best offering for passengers and maximize revenues from hotel sales* Provide General Manager and Director of Ground Travel Services with detailed information on sales on bi-weekly basis to make decisions on adjusting strategies and next steps for product development.* Work closely with all streams to make sure accommodation offers up-to-date and work correctly on all point of sales (Main Page, Market place, Cross-sell, Post-sell, etc.).* Participate in daily, retrospective, refinement and demo meetings with developers to make sure prioritization is set correctly, tasks are being done in timely manner and all constrains are discussed and overcome.* Perform UX/UI interviews with S7 customers to better understand their needs, problems they are trying to solve using S7 web-site or S7 Application.* Discover new potential partners providing accommodation services in Russia and abroad, compare them and make suggestions on contracting them.* Lead negotiations with potential partners to agree on best conditions for S7 passengers and best commission for the company.* Analyze information from internal and external sources, identify current and potential issues to propose solutions together with finding trends, future need periods and obstacles for achieving company goals.* UX and CusDev Analysis for better understanding customer needs and finding ways to make product more attractive to users, increase retention of existing customers and attracting new ones. Show less