Nawaf Bin Shafi

Experience

• 

  Aramex

  Jul 2019 - Aug 2019

  Customer service

  My one-month internship at Aramex's customer service department was a rewarding experience. I developed strong customer service and communication skills, learned to thrive in a fast-paced environment, and gained expertise in using customer service software. This experience reinforced my commitment to exceptional service and enhanced my understanding of the logistics industry.

• 

  IISE chapter at TU

  Oct 2023 - now

  President of IISE Chapter at Taif University A member of Public Relations and Social Media at IISE Chapter at TU.

  • President

    Aug 2024 - now

  • Member at IISE Chapter at TU

    Oct 2023 - Aug 2024
• 

  Taif University

  Jan 2024 - now

  Member

  A member of the Student Advisory Council for the College of Engineering at Taif University.

• 

  Abdullah Al-Othaim Markets

  Jul 2024 - Aug 2024

  Summer Intern

  My university colleagues and I completed a two-month training program at Abdullah Al Othaim Company, specifically in the E-commerce Department, focusing on the Speedi app. The training was divided into two main sections. The first section involved working as a consulting team to identify existing issues and propose solutions related to the order picking and delivery process. We analyzed orders to optimize resource distribution and worked on launching the express delivery service, including identifying the branches and determining their coverage areas.The second section involved collaborating with three departments. The first was Account Management, where we oversaw the relationship between Al Othaim, HungerStation, and Jahez, monitoring the flow of operations, tracking completed and canceled orders, and writing daily performance reports for the branches. The second was Operations Management, where we monitored the order collection and delivery processes and provided daily reports on branch performance. The third was the Content and Design Department, where we handled tasks such as adding new products to the Speedi app and managing content updates. Show less