Kennard Guillermo

Experience

• 

  CorVel Corporation

  Jun 2007 - Jul 2012

  Migration, hardware roll out, Member of regional team to assist in customer support & migration projects. Upgrade community from Lotus Notes to MS Exchange & Windows XP/Vista to Windows 7. Desktop with Remote user support; System hardware upgrades & software migration; Mid-level project management; Active directory maintenance

  • Business Analyst

    Jun 2006 - Jul 2012

  • Business Systems Analyst

    Jun 2007 - Jun 2012
• 

  Primerica

  Jun 2008 - Nov 2022

  District Leader

  Primerica is a leading provider of term life insurance. Working to help families become financially independent, Primerica, is a Main Street company for Main Street families. Contact our office for more information about how we can help you.

• 

  Insight Global

  Jan 2012 - Jan 2013

  IT Contractor

  Support client IT infrastructure & application needs. Maintain & upgrade Windows operating systems in enterprise (2,750+) environments..

• 

  East West Bank

  Sept 2012 - Dec 2012

  Helpdesk Technician

  Phone support, ticketing & escalation in banking/finance industry.

• 

  UCLA

  Jan 2013 - Mar 2013

  Helpdesk Technician

  Phone & remote support for high volume medical industry, contract. Worked on Active Directory/Mainframe account support.

• 

  Mattel

  May 2013 - Oct 2014

  EUC Technician

  Tech on refresh project. Remedy ticketing. SCCM imaging process. Remote & desk side support. Trainer.

• 

  Health Net

  Oct 2014 - Nov 2016

  Business Analyst

  Special projects, desk side support team member specializing in high volume hardware refresh

• 

  TCS Education System

  Nov 2016 - Jun 2021

  IT On-site support analyst for TCS Ed System

  IT support analyst in higher education

• 

  Arizona State University

  Jul 2021 - now

  Executive Support Analyst, Sr

  Delivery of solutions to people at all levels of the campus community